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  • How to enable/disable Two-Step Verification

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left.

    Step 2: Enter My Profile by clicking on the profile picture.

    Step 3: Tap Login Settings.

    Step 4: Tap Two-Step Verification and enable/disable the button.


  • How can I change the account region

    Kindly note that the EZVIZ account does not support changing regions once it is registered. If you would like to have an account of a different region, you may need to register a new account and select the region as you desire.


  • How to enable or disable Face ID

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

    Step 2: Enter My Profile by clicking on the profile picture. 

    Step 3: Tap Login Settings

    Step 4: Tap the button to enable or disable Face ID


  • How to enable or disable Fingerprint ID

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, and tap the profile icon on the top left. 

    Step 2: Enter My Profile by clicking on the profile picture. 

    Step 3: Tap Login Settings. 

    Step 4: Tap the button to enable or disable Fingerprint ID.


  • What is Two-step verification and how to enable or disable it?

    When you sign in to an untrusted phone terminal while you have Two-step verification turned on, you'll get a security verification code via Email or SMS, making sure you’re you.

    To enable or disable it, please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left.

    Step 2: Enter My Profile by clicking on the profile picture.

    Step 3: Tap Login Settings.

    Step 4: Tap Two-Step Verification and enable/disable the button.


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