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  • Can RS2 connect to Wi-Fi? Does it support 5G band Wi-Fi?

    It can only connect to 2.4G Wi-Fi network.

  • How many maps can RS2 create and save on the EZVIZ App? Can they be divided into floors and how?

    RS2 can save up to 4 floor maps. Each map can support up to 500 square meters.

    First use of multi layer map cleaning:

    1. Place the Robot: For the first use, if you want to clean a certain floor, please move the RS2 and docking station to the corresponding floor;

    2. Click [Start] to begin the cleaning task, and RS2 will automatically draw a new map.

    Daily use of multi floor cleaning:

    1. Place the Robot: After saving a floor map, please first move the RS2 and docking station to the corresponding floor;

    2. Start cleaning: RS2 will automatically adapt to the corresponding floor map, just enable cleaning directly.


  • Does W3 support dual band?

    Yes. W3 supports 2.4GHz and 5GHz dual band.


  • What is the Wi-Fi password after the reset of W3?

    After reset, the password will become “last 4 digits of SN” + ”verification code(6 upper case letters)”.


  • How to do factory data reset of W3?

    Press the reset button for over 6 seconds until the light flash white, and the router will be rebooted to complete the process.


  • How to configure W3

    When using the router for the first time, you should configure the parameters through the computer or the mobile phone. We take the mobile phone as an example:

    1. Confirm that the device has been connected correctly, powered on normally, and the LED indicator is solid green. 

    2. Connect your mobile phone to the wireless network of the device (Network Name: ezviz_XXXXXX, no password by default). 

    3. Open the browser of your mobile phone, input "wifi.ezvizlife.com", and go to the configuring page. 

    4. Set the parameters such as the device management password, Wi-Fi name and password, etc.


  • How to enable One-Key Access for W3

    Power on the camera(s), and when the camera(s) is in the state of waiting to configure the Wi-Fi, press the router's RESET button one time to start detecting your camera(s), the camera(s) will connect to the router's Wi-Fi. The router will automatically exit One-Key Access after 120s.


  • What's the function of One-Key Access

    After the router configured network, the EZVIZ smart home camera(s) can connect to the router's Wi-Fi by the function of One-Key Access.


  • What's the function of Anti Wi-Fi Squatter Mode of W3?

    After typing in the password, every new device will have to wait for the owner’s permission to access the network. It’s a two-step verification to protect your network from hacking attempts.


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