1.     You do not need to delete the cameras from the EZVIZ app.

2.     Go to the Device Setting page, tap “Wi-Fi”

3.     Follow the instruction to reset the device

4.     Doing the Setup process again will override the previous Wi-Fi setup.

Method 1: Log into your EZVIZ account via the EZVIZ app, enter the Live View page, select the time, and tap the video you want to view to playback.

Method 2: Log into your EZVIZ account via the EZVIZ Studio PC application, tap the device you want to view, and click the "Gallery" at the bottom left corner of the device's live view page, select the time and date to playback.

Method 3: You may insert the SD card into an SD card reader, and use the VS player or EZVIZ MP4 player to view the recordings.

-- VS player download link: https://www.hikvision.com/en/support/tools/hitools/?q=hitools&position=2

-- EZVIZ MP4 player download link: https://support.ezviz.com/download

1) Ensure that you are logged into the correct account.

2) Check the internet connection of your mobile phone (browse other websites to ensure good internet connectivity), switch from Wi-Fi or 4GHz to rule out all Network problems, then refresh the page to try again.

3) You can try to view the live video using the EZVIZ Studio. If the device cannot be viewed, then try to restart the device.

4) If you get the prompt “maximum connection reached”, please close the video feed on other clients.

Involved model:C6P/C4S/C2C/C6T/C6C/C3C/C6B/C3A/DB1/C8PF/C3X/C3WN/C3N

EZVIZ Cameras have the option of setting a schedule for alarm notification – this schedule will determine when you want to receive notifications and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task

1. Log into your EZVIZ app

2. Enter device settings > Alarm Notification

3. Enter Set Notification Schedule > tap Add time to add a time segment, repeat the process for all the days you want the schedule to operate

4. Use the check mark on the top right corner to save the schedule

For the settings of the time segment, please note the system is in military time, users cannot overlap the 0:00 mark. For next-day settings, please set 2 different time periods. For example, setting a schedule from 10:00 pm – 8:00 am(Monday – Tuesday), configure the notification schedule settings as thus; Monday 22:00 – Monday 23:59 | Tuesday 0:00 – Tuesday 08:00) Or, tap Repeat and select the day you want to repeat. 

5. Once you have completed the scheduling process, exit that page and turn on the notification schedule switch.

Note: You do not have to turn on the main switch for the alarm notification when the system gets to the time segment set. The Alarm notification switch will be enabled and your scheduling will take effect.

Involved model:BC1C/BC1/BM1/BC2/H8c/HB8/EB8/H8/CB3/EB3/CB1

EZVIZ Cameras have the option of setting a schedule for alarm notification – this schedule will determine when you want to receive push notifications to your phone and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task

1. Log into your EZVIZ app

2. Enter device settings > Notification

3. Enable EZVIZ App Notification > tap Notification Schedule and then Add Schedule(s) to add a time segment, repeat the process for all the days you want the schedule to operate

4. Tap Save on the top right corner to save the schedule

Ensure that your mobile phone is not set to "Silent" mode.

For Android Devices:

Go to the system settings page of the phone and find Apps;

Locate EZVIZ APP and then Notification settings;

Turn on the notification sound from that page.

(The interface may vary depending on the phone model and version)

For iOS devices:

Go to the system settings page of the phone;

Scroll down to EZVIZ;

Turn on the notification sound from that page.

1.     If the camera is connected by W-Fi, please make sure the devices is not too far away from router so that device can receive stronger network signal.

2.     You can check the signal condition from the Offline Help on each device card when device goes offline.

1.     From the Home Page, select the device you want to enable notification and tap the Settings icon.

2.     This will take you into the Device Settings page and select the Alarm Notification tab.

3.     Toggle the switch of Alarm Notification to enable.

4.     With Alarm Notification enabled, you can find alarm messages on Message tab of EZVIZ App.

5.     In the meanwhile, make sure EZVIZ App has been allowed to access Notification by Phone System.

6.     Note: Turning off notifications doesn’t turn off Event Recording. The Event video will continue to be recorded.

1.     Whenever there is a firmware update, you will be prompted on Home Page to update your camera’s firmware. A little red icon will be marked on the Setting icon.

2.     You can also manually check if you have the newest version of the firmware on Device Settings.

3.     To do this, select the device you want to check and go to Device Version. Here you will be able to see if you have the newest version.

4.     Tap the Upgrade button to update the firmware

Compatibility List for DB1 & DB1C Chime

1. Digital Chime

2.Mechanical Chime

Notes: Please use EZVIZ App to select Chime Type during DB1 & DB1C setup.

1) Make sure the phone signal is fine

2) Make sure this function has been enabled in APP

3) Make sure the APP runs in background when alarm occurs

4) Make sure the EZVIZ APP is not blocked if you have anti-virus software installed in your mobile phone

5) Make sure push notification for EZVIZ APP has been enabled in phone setting