Possible reasons for not being able to enter the network configuration mode on the RS2 may include:

1. The RS2 is currently engaged in a mapping or cleaning task.

2. There might be an internal error within the RS2's system.

To resolve this issue, we recommend following these steps:

1. If you have attempted to enter the network configuration mode multiple times without success, try restarting the RS2.

2. Wait for the indicator light on the RS2 to rotate and change to a light yellow color before attempting any further operations.

If the problem persists or if you encounter any further difficulties, please don't hesitate to reach out to our customer support for additional assistance.

After reset, the password will become “last 4 digits of SN” + ”verification code(6 upper case letters)”.

Please follow the steps below:

1. If you are using the device for the first time or if it hasn't been used for a long time, switch on the power mode for about 3 minutes.

2. Remove the clean water bucket and clean the pipe under the bucket in case of blockage. 

3. After clearing the blockage, fill the pipe with water and switch on the self-cleaning mode to see if the water goes down.

4. If it does and the problem persists, the clean water sensor may be broken.

RS2 has four cleaning modes: [Vacuum Before Mop], [Vacuum While Mop], [Vacuum Only], and [Mop Only].

The RS2 can identify and avoid obstacles such as power cords, scales, trash cans, socks, shoes, slippers, and so forth.

After sweeping has accumulated for more than 30 minutes, reverse entangled hair cleaning will be triggered at the end of the task to reduce the entanglement.

Please make sure the network environment is stable. If you encounter such issue, try switching to a better/different network or disconnecting and reconnecting the device to get it solved. Please also make sure that the base station is properly installed on a hard-level surface with no obstacles in the surroundings.

No, the smart video doorphone does not support RTSP or ONVIF. For optimal control and operation of the device, we recommend using the EZVIZ App.

Yes, you can integrate additional screens with your smart home video doorphone. Specifically, you can connect the doorphones with the SD7 smart screen. This is particularly beneficial for larger homes, as the SD7 extends the communication capabilities of your existing EZVIZ Video Doorphones.

By placing the SD7 in various areas of your home, such as the bedroom or kitchen, you can easily respond to doorbell rings without having to rush to a distant monitor. With just a few taps on the SD7, you can see who is at the door and grant access immediately.

Please install the Base in a location that the Robot can easily access. It is recommended to place the Auto-empty Base against a wall, and on a hard-level surface rather than on rugs or carpets. It is also recommended to give free space to the base station with at least 1.5m on the front and 0.5m on the left/right side.