Possible reasons for not being able to enter the network configuration mode on the RS2 may include:

1. The RS2 is currently engaged in a mapping or cleaning task.

2. There might be an internal error within the RS2's system.

To resolve this issue, we recommend following these steps:

1. If you have attempted to enter the network configuration mode multiple times without success, try restarting the RS2.

2. Wait for the indicator light on the RS2 to rotate and change to a light yellow color before attempting any further operations.

If the problem persists or if you encounter any further difficulties, please don't hesitate to reach out to our customer support for additional assistance.

Please follow the steps below:

1. Check if the RS2 is turned on: Press and hold the start button for 2 seconds. After 30 seconds, observe if the four-color indicator light of the device rotates and changes to a light yellow color, indicating that the device is turned on and functioning properly.

2. Verify if the RS2 lost contact during cleaning: If the robot loses contact with the docking station during cleaning, it may be due to the distance between them being too far. This temporary loss of connection does not affect the robot's normal operation. Once the connection to the docking station is restored, the RS2 will continue operating as usual.

3. Address internal errors: If the indicator light on the RS2 flashes red, it indicates an internal error in the robot's system. In such cases, press and hold the power button to restart the device. This can help resolve the internal error and restore normal functionality.

4. Address network fluctuations: If you experience network fluctuations, it may be helpful to restart the docking station. To do this, unplug the power supply, wait until the station screen is completely turned off, and then reconnect the power supply. This can help stabilize the network connection and ensure proper communication between the RS2 and the docking station.

If you continue to encounter issues or have any further concerns, please don't hesitate to reach out to our customer support for further assistance.

If you set up EZVIZ security cameras or smart entry devices to keep an eye on your home but are concerned about potential privacy issues with your neighbors, drawing a privacy area can help you exclude areas you don’t want to include in your field of view.

These areas will be excluded when you view live or recorded footage. You can create up to four privacy areas for each EZVIZ device in your possession. If you prefer not to capture audio, you can disable the audio feature, which will ensure that your videos are completely silent.

Create, edit, or delete Privacy Areas

To create, edit, or delete Privacy Areas, please follow the steps below in the EZVIZ app:

1. From Home Page, tap the three-dot icon next to the device’s name or SN to enter the “Device Settings” page. 

2. Scroll down to find “Privacy Settings”. Then tap “Customize the privacy area” and enter it. For some specific models, you can find “Customize the privacy area” directly at the bottom after you enter the Device Settings page.

3. Tap “Add an area”. Then you can tap the area to move it and drag the bottom right corner to modify the size.

4. Then click “Save” on the top right corner to complete the settings.

5. To edit an area, tap the area you would like to edit, then you can move it or drag the bottom right corner to modify the size. Then click “Save” on the top right corner. 

6. To delete an area, tap the area you would like to delete and click “Delete the area”. Then click Yes to complete the settings.

Notes for Privacy Areas

1. The Privacy Area is NOT supported by all EZVIZ devices. You may review the detailed description on the product details page or contact our support team for more information.   

2. Once configured, the masked area will be shown in both live view and recordings.

3. If your device position moves, the privacy areas will change, potentially no longer covering the intended zones.

*Related  Articles:

How to enable or disable device audio?

If you encounter a "wheel abnormal" prompt, please follow these steps:

1. Manually Rotate the Wheels: Check both wheels on the robot by manually rotating them. Look for any significant resistance or drag. If you notice high resistance in one or both wheels, inspect the wheel area for any debris or foreign objects that may be causing the issue.

2. Restart the Device: If there are no visible obstructions or if only one side has high resistance, try restarting the robot. After restarting, place the robot on a flat, even surface and initiate a cleaning cycle.

After completing these checks, see if the wheel issue is resolved. If you continue to experience problems, please contact our support team at cleaning.eu@ezviz.com for further assistance.

To factory reset your HP7, CP7, or EP7 video doorphone series, please tap "Settings>Firmware>Factory Reset" on the panel screen.

Applies to: HP3 Pro, EP3x Pro, CP3 Pro, EP7

We sincerely apologize that these devices are compatible only with the solar panel included in the package.

It can only connect to 2.4G Wi-Fi network.

Applies to: DP1/DP2/CP4 door viewer

You may try the following steps to initially set up your EZVIZ door viewer with touch panel:

Step 1: Power on your device by pressing the power button.

Step 2: Click the "Settings" button on the screen.

Step 3: Tap "Network settings".

Step 4: Select the WiFi network you want to connect to.

Step 5: Enter the WiFi password until the connection is successful. Please ensure that your Wi-Fi password is less than 32 characters and excludes special characters.

If you fail to configure the device, we suggest you may check the below network requirements first:

1. Ensure that you have connected your mobile device to 2.4G Wi-Fi.

2. Ensure that your Wi-Fi network connection is good and functional. Most EZVIZ devices perform better when upload speed is greater than 2 mbps for each camera.

3. Ensure that your Wi-Fi network signal is good. Try to avoid obstacles and interference such as wall, elevator, microwave, washing machines, and Bluetooth devices.

4. Ensure that DHCP settings on your router is on.

5. Ensure that when you configure network, your EZVIZ device is close to your Wi-Fi router. We do suggest that you keep the distance shorter than 1.5 meter.

6. Ensure that the Wi-Fi security on your router is WPA or WPA2, and your Wi-Fi password is less than 32 characters and excludes special characters.

By following these steps, you can effectively troubleshoot and resolve issues with your EZVIZ door viewer's connection to Wi-Fi. If you need further assistance, don't hesitate to contact our support team for personalized guidance.

To configure speaker settings for the gate opener, please follow the steps below:

1. On the detail page of the wireless repeater, tap the device card of the gate opener and select "Speaker Details".

2. On the "Speaker Details" page, you can turn on the Door Opening Reminder and select a reminder sound as you like.

3. Tap "Save" in the upper-right corner.

After you enable the Door Opening Reminder, each time when the gate is opened or closed, the wireless repeater will make a sound.

It is not advisable to use cleaning solutions from other brands. To ensure optimal results and avoid potential damage or adverse effects, it is recommended to use EZVIZ cleaning solution.