If you encounter a situation where the indoor monitor of the smart video doorphone reboots every time the lock is unlocked, please note that this appears to be a result of excessive lock power, as the power supply to the lock must not exceed 12V/1.1A to ensure smooth unlocking. If this is exceeded, please try the following to see if the problem can be resolved:

1. You can try lowering the screen brightness in settings > Screen and Image > Screen Brightness on the monitor.

2. If adjusting the brightness does not help, consider connecting a relay as described in the user manual. To do this, connect the relay to the lock terminals (indicated by a key symbol) on the back of the doorbell. Then, connect the other end of the relay to the positive and negative terminals of the lock.

3. Alternatively, you can try using a power supply with a 24V 1.5A input to see if that resolves the issue.

By following these steps, you should be able to address the rebooting issue with your indoor monitor. If the problem persists, please consider reaching out to our technical support team at support@ezviz.com for further assistance.

No, the smart video doorphone does not support the addition of extra chimes.

Please follow the steps below:

1. The App shows that the Robot is offline, but the device's WiFi indicator light remains on:

a. Log out of the App and log in again.

b. Reconnect the cellphone network (Wi-Fi or mobile network).

c. Restart the router.

2. The App shows that the Robot is offline and the Wi-Fi indicator light is always flashing:

a. Confirm whether the Robot is in a position where the Wi-Fi signal is weak.

b. Confirm whether the name or password of the Wi-Fi has been changed. If so, please reconfigure the network.

c. Please turn off the power supply of the Robot and restart it. After starting, please observe whether the Wi-Fi indicator light remains on. If it remains on, refresh the App to see if the Robot is online. If it flashes, it is recommended to restart the router. After the phone is connected to the network normally, open the App to check whether the Robot is online. If it still shows offline status, please reconfigure the network.

3. The Wi-Fi indicator light suddenly goes out in a daily state:

a. Check whether the Robot power supply is turned on.

b. In the power-on state, shortly press the reset button and observe the display status of the Wi-Fi light.

If you continue to encounter issues or have any further concerns, please don't hesitate to reach out to our customer support for further assistance.

The RE5 Plus does not support a carpet detection feature. If you want the robot to avoid carpets while mopping but still clean them when sweeping, you can set up a no-mopping area on the map. Additionally, you should remove the mop holder during this process to ensure the device does not mop over carpeted areas.

No, the smart video doorphone does not support proximity cards from other brands.

After reset, the password will become “last 4 digits of SN” + ”verification code(6 upper case letters)”.

If you are experiencing issues with opening or closing the gate using the EZVIZ app or the indoor monitor—such as the mechanism attempting to close but then automatically reopening, or the gate opening and closing on its own—please follow the steps below:

1. Ensure that both the monitor and the doorbell have the latest firmware versions. You can check this by going to the "Settings" of each device separately in the EZVIZ mobile app, then navigating to "Device Information > Device Version".

2. On the monitor, go to "Settings > Screen and Image" and then adjust the "Gate-opening Command Time" to 3s, 2s, 1s, 0.3s, and 0.1s, respectively, to see if this resolves the issue.

If the problem persists, please reach out to our support team at support@ezviz.com and provide the following information:

   - The serial numbers of the indoor panel and the outdoor intercom (doorbell).

   - A photo of the gate motor nameplate.

   - A photo of the current wiring setup.

   - A video demonstrating the issue.

   - The e-manual of your gate motor.

By following these steps, we hope to help you resolve the issue with your gate.

Please follow the steps below:

1. If you are using the device for the first time or if it hasn't been used for a long time, switch on the power mode for about 3 minutes.

2. Remove the clean water bucket and clean the pipe under the bucket in case of blockage. 

3. After clearing the blockage, fill the pipe with water and switch on the self-cleaning mode to see if the water goes down.

4. If it does and the problem persists, the clean water sensor may be broken.

After the router configured network, the EZVIZ smart home camera(s) can connect to the router's Wi-Fi by the function of One-Key Access.

Before adding your other EZVIZ devices to the SD7 smart screen, please note the following:

1. Ensure that both the SD7 and your other EZVIZ devices are linked to the same EZVIZ account.

2. Enable “Terminal Authorization” for the SD7 device by navigating to its Device Settings > More > Terminal Authorization.

Next, please follow these steps to add your other EZVIZ devices to the SD7 screen:

1. On the home page, tap the SD7 device card to access the device linkage page.

2. Tap the “Link Device” button.

3. Select either a single device or multiple devices that you wish to link, then tap "Link". For smart video doorphone devices, please select their corresponding doorbell and make sure the that “Terminal Authorization” for the smart video doorphone devices are also enabled by navigating to Device Settings of their monitor> More > Terminal Authorization.

4. Wait for the confirmation message indicating “Linked successfully.”

5. Return to check the linked devices. If you wish to unlink any device, tap the three-dot icon located to the right of the device name. This will reveal the “Unlink” button.