Please note that up to 50 face recognitions and up to 20 palm veins can be added to HP7 Pro.

We understand that you are experiencing human detection problems with your EZVIZ door viewer. Regarding this, here are some troubleshooting tips that we suggest you try.

1. Ensure the firmware of your device is up to the latest. (Check firmware version in device Settings > Device Information. If not the latest, you would be prompted to upgrade it.)

2. Check sensitivity settings. In device settings > Intelligent Detection > Detection Sensitivity, under PIR Infrared Detection, move the slider to the right to increase the sensitivity level.

3. Try to turn off Loitering Detection or decrease the period (also in device Settings > Intelligent Detection), as the longer the period is, the more time the device will need to trigger detection.

4. Try to select High-Performance Mode (in device Settings > Battery> Working Mode) and check whether you will receive more alarms.

5. Try horizontal movement and see whether the device would be triggered, as all PIR sensors are more sensitive to horizontal movements than vertical movements.

6. Try to reset the device

The RS2 can identify and avoid obstacles such as power cords, scales, trash cans, socks, shoes, slippers, and so forth.

Please install the Base in a location that the Robot can easily access. It is recommended to place the Auto-empty Base against a wall, and on a hard-level surface rather than on rugs or carpets. It is also recommended to give free space to the base station with at least 1.5m on the front and 0.5m on the left/right side.

Please make sure the network environment is stable. If you encounter such issue, try switching to a better/different network or disconnecting and reconnecting the device to get it solved. Please also make sure that the base station is properly installed on a hard-level surface with no obstacles in the surroundings.

Regarding this issue, please try the following troubleshooting steps:

- Ensure that the power source is functioning properly.

- Examine the charging contacts on both the robot and the charging dock. Make sure they are clean and free from dust or dirt. If you notice any debris, use a damp cloth or wet wipes to clean the contacts before attempting to charge again.

- Please turn off the Charging in off-peak time feature on the EZVIZ APP by going to the Device Settings page>More>Charging in off-peak time.

After performing these checks, see if the charging issue is resolved. If you continue to experience problems, please reach out to our support team at cleaning.eu@ezviz.com for further assistance.

Please delete the current map and try to build a new one by press On-off button.

If your smart lock being unable to remote unlock, please kindly follow the steps below:

1. Please make sure your smart lock is running on the latest device firmware.

2. Please check and select the time zone for the smart lock again (device Settings>Device information>Time zone).

3. If you are using the DL01S smart lock, please make sure the lock is connected with the A3 gateway via Wi-Fi connection and its keypad as well.

If you need further assistance, please contact the EZVIZ support team for personalized guidance.

After sweeping has accumulated for more than 30 minutes, reverse entangled hair cleaning will be triggered at the end of the task to reduce the entanglement.

Kindly note that the actual battery life will vary depending on environmental factors, network stability and the frequency of lock activities.

Thus, to optimize the battery life, we suggest you check the following:

1. Weak Wi-Fi connection. Please ensure the network connection is good and there is no barrier or radio interference between your lock and your router, causing unstable network.

2. Please make sure your device is running on the latest firmware.

3. Meanwhile, for smart lock DL03, DL04, DL50FVS, you can try enabling Power-saving Mode in device Settings>Battery to reduce battery drain.

If you need further assistance, please contact the EZVIZ support team for personalized guidance.