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To better assist you, please provide the following information by contacting EZVIZ at rma.glb@ezviz.com:
1. the 9-digit SN of your EZVIZ camera
2. the email address you used to subscribe to CloudPlay
3. the payment for which you are requesting an invoice
4. if the invoice is requested for your company, please provide us with the company information as well.
Please note that if your CloudPlay service is still in the free trial period, you will need to contact us with the above information when you actually pay for the subscription after the free trial period ends.
Please follow the steps below:
1. Click the "3 dots" at the bottom right of the device window on the Home page to enter the "Device Settings" page.
2. Scroll down to find the "CloudPlay" and enter it.
3. Tap the "Subscribe" button.
4. Select the plan, agree to the "EZVIZ SERVICE AGREEMENT" and tap the credit card (or Paypal Checkout) box.
5. Enter your billing information and tap "Continue". Please make sure that your card supports Visa or MasterCard or American Express and that all information is entered correctly without unnecessary spaces.
6. Submit the payment to continue.
7. You have successfully subscribed to CloudPlay.
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