The map can be saved all the time.

The RS2 is equipped with carpet recognition capability, allowing it to sweep carpets effectively. Additionally, the suction level of the RS2 is adjustable.

Yes, the maps in the EZVIZ app be regionally segmented or merged.

Press the reset button for over 6 seconds until the light flash white, and the router will be rebooted to complete the process.

After typing in the password, every new device will have to wait for the owner’s permission to access the network. It’s a two-step verification to protect your network from hacking attempts.

Rotary self-cleaning, the docking station has the function of air drying mop cloth.

It can only connect to 2.4G Wi-Fi network.

After the router configured network, the EZVIZ smart home camera(s) can connect to the router's Wi-Fi by the function of One-Key Access.

Please follow the steps below:

1. Check if the RS2 is turned on: Press and hold the start button for 2 seconds. After 30 seconds, observe if the four-color indicator light of the device rotates and changes to a light yellow color, indicating that the device is turned on and functioning properly.

2. Verify if the RS2 lost contact during cleaning: If the robot loses contact with the docking station during cleaning, it may be due to the distance between them being too far. This temporary loss of connection does not affect the robot's normal operation. Once the connection to the docking station is restored, the RS2 will continue operating as usual.

3. Address internal errors: If the indicator light on the RS2 flashes red, it indicates an internal error in the robot's system. In such cases, press and hold the power button to restart the device. This can help resolve the internal error and restore normal functionality.

4. Address network fluctuations: If you experience network fluctuations, it may be helpful to restart the docking station. To do this, unplug the power supply, wait until the station screen is completely turned off, and then reconnect the power supply. This can help stabilize the network connection and ensure proper communication between the RS2 and the docking station.

If you continue to encounter issues or have any further concerns, please don't hesitate to reach out to our customer support for further assistance.

Please follow the steps below:

1. The App shows that the Robot is offline, but the device's WiFi indicator light remains on:

a. Log out of the App and log in again.

b. Reconnect the cellphone network (Wi-Fi or mobile network).

c. Restart the router.

2. The App shows that the Robot is offline and the Wi-Fi indicator light is always flashing:

a. Confirm whether the Robot is in a position where the Wi-Fi signal is weak.

b. Confirm whether the name or password of the Wi-Fi has been changed. If so, please reconfigure the network.

c. Please turn off the power supply of the Robot and restart it. After starting, please observe whether the Wi-Fi indicator light remains on. If it remains on, refresh the App to see if the Robot is online. If it flashes, it is recommended to restart the router. After the phone is connected to the network normally, open the App to check whether the Robot is online. If it still shows offline status, please reconfigure the network.

3. The Wi-Fi indicator light suddenly goes out in a daily state:

a. Check whether the Robot power supply is turned on.

b. In the power-on state, shortly press the reset button and observe the display status of the Wi-Fi light.

If you continue to encounter issues or have any further concerns, please don't hesitate to reach out to our customer support for further assistance.