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  • Can the smart video doorphone support proximity cards of other brands?

    No, the smart video doorphone does not support proximity cards from other brands.


  • What are the cleaning modes for RS2 controlled by EZVIZ mobile app?

    RS2 has four cleaning modes: [Vacuum Before Mop], [Vacuum While Mop], [Vacuum Only], and [Mop Only].


  • Can RE5 Plus detect carpet?

    The RE5 Plus does not support a carpet detection feature. If you want the robot to avoid carpets while mopping but still clean them when sweeping, you can set up a no-mopping area on the map. Additionally, you should remove the mop holder during this process to ensure the device does not mop over carpeted areas.


  • Will RS2 avoid power cords, magazines, and thin table legs?

    The RS2 can identify and avoid obstacles such as power cords, scales, trash cans, socks, shoes, slippers, and so forth.


  • What shall I do when the RE4 Plus or RE5 Plus device cannot return to the base station?

    Please make sure the network environment is stable. If you encounter such issue, try switching to a better/different network or disconnecting and reconnecting the device to get it solved. Please also make sure that the base station is properly installed on a hard-level surface with no obstacles in the surroundings.


  • Where do I usually put the base station for the RE4 Plus and RE5 Plus?

    Please install the Base in a location that the Robot can easily access. It is recommended to place the Auto-empty Base against a wall, and on a hard-level surface rather than on rugs or carpets. It is also recommended to give free space to the base station with at least 1.5m on the front and 0.5m on the left/right side.


  • Will pets and people's hair be tangled in the RS2?

    After sweeping has accumulated for more than 30 minutes, reverse entangled hair cleaning will be triggered at the end of the task to reduce the entanglement.


  • What should I do if the RE4, RE5, RE4 Plus and RE5 Plus cannot be charged?

    Regarding this issue, please try the following troubleshooting steps:

    - Ensure that the power source is functioning properly.

    - Examine the charging contacts on both the robot and the charging dock. Make sure they are clean and free from dust or dirt. If you notice any debris, use a damp cloth or wet wipes to clean the contacts before attempting to charge again.

    - Please turn off the Charging in off-peak time feature on the EZVIZ APP by going to the Device Settings page>More>Charging in off-peak time.

    After performing these checks, see if the charging issue is resolved. If you continue to experience problems, please reach out to our support team at cleaning.eu@ezviz.com for further assistance.


  • What should I do if overlapped map appeared?

    Please delete the current map and try to build a new one by press On-off button.


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