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  • What should I do if my account is locked?

    Wait for about 20 minutes, and then use “Forgot Password” feature to retrieve the password for your account.

    1) Click the “Forgot Password” in login page at EZVIZ mobile app.

    2) Enter the user mobile phone number or email address/username, depending on the method the account was registered.

    3) A 4-digit verification code will be sent to the user to input and complete his/her password change or recovery.

  • What should I do if I got “The device has been added” message when adding device to account?

    When this message pops up, it means that the device has already been connected to an existing EZVIZ account. To add it to a new account, you need to remove the device from the previous account since a device can only be bound to one account. For different situations, please refer to the guide below:

    1) If you received the device from other people, please contact the previous owner and ask them to remove the device from their account for you. At EZVIZ, we respect the user’s ownership of their devices and data.

    2) If this is a brand-new product, please return it to the place where it is purchased and explain the problem that you encountered.

    3) If you’ve forgotten the login info to your old account, please try as many times as you can. We strongly encourage that you update the email or phone number before changing a service provider. We also recommend that you keep your password strong and safe to ensure the normal usage of your device.

  • What if I forget my password?

    Step 1: On the login page, input the correct account and tap Forgot password? button 

    Step 2: Tap Send to continue 

    Step 3: Input the code in the picture to verify your account and then a 4-digit code will be sent to your registered email address or phone number 

    Step 4: Input the 4-digit code you receive 

    Step 5: Create your new password and tap Save to complete the process 

  • Can’t receive verification code?

    1) If registered an account via email, please check your junk mail. If still do not receive the verification code, you might have an email filter/block restricting this email. Please check with your email provider.

    2) If registered an account via mobile number, please confirm if your mobile can receive SMS short codes. You may also clear the cache of the mobile phone, reboot the mobile phone, or insert the SIM card into another phone and see whether you would receive it.

    3) If you do not receive the verification code please provide the SN of your camera, your phone number/email address, your country, the time of request, and a short video of this issue to the support center at support@ezviz.com or contact your regional support team.

  • How to delete my EZVIZ account permanently?

    1.     Tap on the More tab

    2.     Tap on the “My Profile”

    3.     Tap the “Login Settings” and delete account.

    4.     Please make sure that all the devices under this account have been removed before you delete your account.

  • How can I change mobile number or email address in EZVIZ account?

    1 Log in to your EZVIZ account, tap the profile icon on the top left

    2 Enter My Profile by clicking the profile picture

    3 Tap the email or phone number you would like to change(input the code sent to your current email or phone number account if needed)

    4 Follow the prompt to input the new email or phone number

    5 Then input the code sent to the new email or phone number and the account will be updated

  • How to change my password?

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left

    Step 2: Enter My Profile by clicking the profile picture

    Step 3: Tap Change Password

    Step 4: Input the old password and new password you would like to set, and then tap Save to complete the settings

    Reminder: If you forget the old password, you may tap Forgot password? on the login page and a 4-digit code would be sent to your registered email or phone number for password reset.

  • How to create an EZVIZ Account?

    1.     Download the EZVIZ App from the Google Play Store or the Apple App Store.

    2.     Once downloaded, open the app and tap “Sign up” on the app screen to create an account

    3.     Select the region you want to register and tap “Next”

    4.     Choose telephone number or E-mail to continue

    5.     If choosing telephone number, enter your numbers to get verification code sent by SMS

    6.     If choosing E-mail, enter your E-mail address, then enter your password twice

    7.     The password will have to be a strong password with at least 6 characters and both letters and numbers.

    8.     Follow the rest of the instructions in the app to finish

  • How to log in if I forgot my password?

    1.      Open the EZVIZ app and tap Forgot password

    2.      Enter your EZVIZ account email address or telephone number and tap Next

    3.      If registered with email, check your email for the verification code. If you didn't receive the email? Check your junk folder.

    4.      If registered with phone number, the verification code will be sent by SMS.

    5.      Copy the verification code and return to the EZVIZ app.

    6.      In the Verification Code field, paste the verification code you received.

    7.      In the Enter New Password and Confirm New Password fields, type the new password you want to use with your account.

    8.     Your EZVIZ account password must be a minimum of 6 characters and both letters and numbers.

    9.      Tap Submit to complete the password reset.

  • How to log out my EZVIZ account?

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left 

    Step 2: Enter My Profile by clicking the profile picture 

    Step 3: Tap Log Out to log out current account