We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

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  • How to cancel the CloudPlay subscription service?

    Follow the steps below to cancel your cloud subscription service - this will avoid auto-renewal charges in the future while still allowing you to enjoy our current paid subscription term.

    1)  Log into your EZVIZ account from your Mobile App

    2)  From the "Home Page" tap on the name of the camera or the SN to open the device settings page

    3)  Scroll down to "Storage Status", then tap on "Cloud Storage"

    4)  Click on "manage plans" and cancel your subscription.


    Please note that when the subscription is canceled:

    1)  There are no refunds/prorated dates

    2)  Your recording plan will expire when it reaches the end of the subscription period

  • I would like subscribe to EZVIZ CloudPlay but I can't find the subscribe option at the App.

    EZVIZ CloudPlay is currently only available in USA, Canada, Mexico,UK and Europe. You can still choose SD Card and WiFi NVR for local storage.