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  • What’s the volume of network traffic when keep viewing the video in 1 minute?

    In Hi-Def mode, if keep viewing will consume 4Mb in 1 minute.

  • How to edit the device name in the EZVIZ mobile app?

    Please follow the steps below:

    1. Log in to your EZVIZ account.

    2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

    3. Tap on the device serial number to edit it, and then tap on the top right to save the settings.

    4. Or, for some other models, tap the Name tab to edit the device name, then tap anywhere else to finish editing and save the settings.

  • How to make my devices update firmware automatically?

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left 

    Step 2: Tap Settings 

    Step 3: Tap General Settings 

    Step 4: Tap Device Auto Upgrade  

    Step 5: Tap the toggle button to enable or disable the device auto upgrade

    Step 6: A period should be selected and the devices under this account will automatically update the firmware during the selected period.

  • How to delete videos or images saved in My Album on the EZVIZ APP

    Step 1: Log in to your EZVIZ account, tap your profile photo on the top left 

    Step 2: Enter My Album 

    Step 3: Tap Edit on the top right corner 

    Step 4: Then select the files you would like to delete and tap Delete  

    Alternatively, when you play each file, you would also be able to see the delete icon. 

  • How to find EZVIZ App from the App store using iPad?

    1) Go to the App store on your iPad.

    2) Type EZVIZ HD in the search bar.

    3) Click on "GET", download and start enjoying those beautiful moments you love.

  • How to find the message I want?

    Step 1: From the Library Page, tap the filter icon on the top right 

    Step 2: Set the Event Type or the devices that you would like to view 

    Step 3: Then tap Apply on the top right  

  • How to login on EZVIZ TV APP

    Please follow the steps below:

    Step 1: On the EZVIZ mobile APP, on the Devices page, tap the "+" icon on the top right, then tap "Add Device".

    Step 2: Tap the scanning icon on the top right to scan the QR code displayed on your TV.

    Step 3: Confirm to sign in to your account.

  • How to play Fast Forward playback?

    All CloudPlay videos support quickplay at 1X, 4X, 8X, 16X and 32X speed.

    However, if you use a Micro SD card as the storage medium, please note that only some EZVIZ cameras support quickplay on MicroSD card video in 1X, 4X, 8X, and 16X speed. If your device does not support this feature, you can connect your camera and mobile phone under the same router, then on the EZVIZ APP, go to LAN Live View>Tap Start Scanning>View video by Fast Play. For more detailed information, please contact the EZVIZ support team at support@ezviz.com.

  • How to adjust Notification Sound in the EZVIZ APP

    Please follow the steps below:

    Step 1: From the Library Page, tap the second button on the top right to enter the Library Settings page.

    Step 2: Tap Push Notification Settings. 

    Step 3: Then tap Notification Sound and select the tone you would like to set for each type of event. 

  • How to check shared devices and accepted devices

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left.

    Step 2: Tap Family & Guests.

    Step 3: Check the shared devices to see devices that you share with other EZVIZ accounts and the accepted devices are those that you receive from other EZVIZ accounts.

We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

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