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  • How to make my devices update firmware automatically?

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left 

    Step 2: Tap Settings 

    Step 3: Tap General Settings 

    Step 4: Tap Device Auto Upgrade  

    Step 5: Tap the toggle button to enable or disable the device auto upgrade

    Step 6: A period should be selected and the devices under this account will automatically update the firmware during the selected period.


  • How to edit the device name in the EZVIZ mobile app?

    Please follow the steps below:

    1. Log in to your EZVIZ account.

    2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

    3. Tap on the device serial number to edit it, and then tap on the top right to save the settings.

    4. Or, for some other models, tap the Name tab to edit the device name, then tap anywhere else to finish editing and save the settings.



  • What's the system requirement for EZVIZ App?

    The latest EZVIZ app is compatible with iOS 11.0 or later, and Android 6.0 or later.


  • How to find EZVIZ App from the App store using iPad?

    1) Go to the App store on your iPad.

    2) Type EZVIZ HD in the search bar.

    3) Click on "GET", download and start enjoying those beautiful moments you love.


  • What’s the volume of network traffic when keep viewing the video in 1 minute?

    In Hi-Def mode, if keep viewing will consume 4Mb in 1 minute.


  • How to find the message I want?

    Step 1: From the Library Page, tap the filter icon on the top right 

    Step 2: Set the Event Type or the devices that you would like to view 

    Step 3: Then tap Apply on the top right  



  • How to set Device Auto Upgrade time on the EZVIZ APP

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

    Step 2: Tap Settings. 

    Step 3: Tap General Settings.   

    Step 4: Tap Device Auto Upgrade.

    Step 5: Select the time period you would like to set, exit the page and the settings would be saved. 


  • How to check shared devices and accepted devices

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left.

    Step 2: Tap Family & Guests.

    Step 3: Check the shared devices to see devices that you share with other EZVIZ accounts and the accepted devices are those that you receive from other EZVIZ accounts.


  • How to play Fast Forward playback?

    All CloudPlay videos support quickplay at 1X, 4X, 8X, 16X and 32X speed.

    However, if you use a Micro SD card as the storage medium, please note that only some EZVIZ cameras support quickplay on MicroSD card video in 1X, 4X, 8X, and 16X speed. If your device does not support this feature, you can connect your camera and mobile phone under the same router, then on the EZVIZ APP, go to LAN Live View>Tap Start Scanning>View video by Fast Play. For more detailed information, please contact the EZVIZ support team at support@ezviz.com.


  • How to change the language of the EZVIZ APP

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

    Step 2: Tap Settings. 

    Step 3: Tap General Settings.

    Step 3: Tap Language. 

    Step 4: Select the language you would like to set and tap Save to complete the settings.