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  • How to edit the device name in the EZVIZ mobile app?

    Please follow the steps below:

    1. Log in to your EZVIZ account.

    2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

    3. Tap on the device serial number to edit it, and then tap on the top right to save the settings.

    4. Or, for some other models, tap the Name tab to edit the device name, then tap anywhere else to finish editing and save the settings.

  • What if my router is a dual-band or Tri-band router supporting 2.4GHz, 5GHz or AC mode simultaneousl

    For optimal setup experience, we strongly suggest you use 2 different SSID for 2.4 GHz and 5 GHz.

  • How to find EZVIZ App from the App store using iPad?

    1) Go to the App store on your iPad.

    2) Type EZVIZ HD in the search bar.

    3) Click on "GET", download and start enjoying those beautiful moments you love.

  • How to make my devices update firmware automatically?

    1.     Tap on the More tab

    2.     Tap the Function Settings tab

    3.     Tap the Device Auto Upgrade

    4.     Toggle the switch of Device Auto Upgrade to enable

    5.     A period should be selected and the devices under this account will update the firmware automatically during the period selected.

  • How to find the message I want?

    1.     Tap on the Message tab

    2.     Tap the Filter icon in the top right

    3.     Select date, message type or device to filter the target messages.

  • [Instruction]How to delete videos or images saved in My Album on the EZVIZ APP

    Step 1: Log in to your EZVIZ account, tap your profile photo on the top left 

    Step 2: Enter My Album 

    Step 3: Tap Edit on the top right corner 

    Step 4: Then select the files you would like to delete and tap Delete  

    Alternatively, when you play each file, you would also be able to see the delete icon. 

  • How to login on EZVIZ TV APP

    Step 1: On the EZVIZ mobile APP, on the Devices page, tap the “+” icon on the right top, then “Add Device” 

    Step 2: Tap the scanning icon on the right top to scan the QR code shown on your TV 

    Step 3: Confirm to log in to the account 

  • How to set Email Alerts in EZVIZ APP

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left 

    Step 2: Tap Settings 

    Step 3: Tap Email Alerts 

    Step 4: Select the devices you would like to receive Alerts and tap Save  

    Note: If your account isn't linked to an email address, you need to link one first. After linking, select the desired devices to receive alerts from and save. By doing so, the linked email address will be able to receive the alerts.

  • How to check shared devices and accepted devices

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left

    Step 2: Tap Family & Guests

    Step 3: Check the shared devices to see devices that you share with other EZVIZ accounts and the accepted devices are those that you receive from other EZVIZ account

  • [Instruction]How to add new space on the EZVIZ APP

    1 From the Home Page, tap the plus icon on the top right

    2 Tap Create New Space

    3 At the bottom, tap Create New Space again

    4 Custom space name or select one existing name

    Select the devices you would like to add in the space and click Done to complete the settings

    Note: you can edit the space at any time by tapping the Edit button beside the space name

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