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  • How to edit the device name in the EZVIZ mobile app?

    Please follow the steps below:

    1. Log in to your EZVIZ account.

    2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

    3. Tap on the device serial number to edit it, and then tap on the top right to save the settings.

    4. Or, for some other models, tap the Name tab to edit the device name, then tap anywhere else to finish editing and save the settings.



  • How to delete event or mark them as read?

    Please follow the steps below:

    Step 1: From the Library Page, tap the second icon in the upper right corner to enter the Library Settings page.

    Step 2: Tap Edit.

    Step 3: Select the event(s) you want to delete or mark as seen and tap Delete or Mark as Seen at the bottom.


  • What's the system requirement for EZVIZ App?

    The latest EZVIZ app is compatible with iOS 11.0 or later, and Android 6.0 or later.


  • How to find EZVIZ App from the App store using iPad?

    1) Go to the App store on your iPad.

    2) Type EZVIZ HD in the search bar.

    3) Click on "GET", download and start enjoying those beautiful moments you love.


  • What’s the volume of network traffic when keep viewing the video in 1 minute?

    In Hi-Def mode, if keep viewing will consume 4Mb in 1 minute.


  • How to find the message I want?

    Step 1: From the Library Page, tap the filter icon on the top right 

    Step 2: Set the Event Type or the devices that you would like to view 

    Step 3: Then tap Apply on the top right  



  • How to play Fast Forward playback?

    All CloudPlay videos support quickplay at 1X, 4X, 8X, 16X and 32X speed.

    However, if you use a Micro SD card as the storage medium, please note that only some EZVIZ cameras support quickplay on MicroSD card video in 1X, 4X, 8X, and 16X speed. If your device does not support this feature, you can connect your camera and mobile phone under the same router, then on the EZVIZ APP, go to LAN Live View>Tap Start Scanning>View video by Fast Play. For more detailed information, please contact the EZVIZ support team at support@ezviz.com.


  • How to change the language of the EZVIZ APP

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the Account button in the lower right corner.

    Step 2: Tap Settings.

    Step 3: Tap General Settings.

    Step 3: Tap Language.

    Step 4: Select the language you would like to set and tap Save to complete the settings.

    Note: The interface of the application may be different depending on the version update.

  • How to set Email Alerts or email notifications in the EZVIZ APP

    Please follow the steps below:

    Step 1: From the Library Page, tap the second icon in the upper right corner to enter the Library Settings page.

    Step 2: Tap Push Notification Settings.

    Step 3: Tap Email Alerts.

    Step 4: Select the devices you would like to receive notifications for and tap Save.

    Note: If your account is not linked to an email address, please link an email address first. then select the devices for which you would like to receive notifications and tap Save, the linked email address would be able to receive the notifications.


  • How to enable Dark Mode in the EZVIZ app

    Please follow the steps below:

    Step 1: Sign in to your EZVIZ account and tap the profile icon in the top left corner. 

    Step 2: From the menu, choose Settings.

    Step 3: Tap General Settings.

    Step 4: Tap Dark Mode.

    Step 5: Within the Dark Mode settings, select the Dark Mode option. Afterward, simply exit the page, and your preferences will be saved automatically. 

    Note: Enabling Dark Mode in the EZVIZ app will only affect the app's appearance. If you select "Auto", the app will adapt to your phone's system-wide settings.


We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

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