Please follow the steps below:

1. Log in to your EZVIZ account.

2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

3. Tap on the device serial number to edit it, and then tap on the top right to save the settings.

4. Or, for some other models, tap the Name tab to edit the device name, then tap anywhere else to finish editing and save the settings.

Please follow the steps below:

Step 1: From the "Events", tap the upper right corner

Step 2: Tap "Edit".

Step 3: Select the event(s) you want to delete or mark as seen

The latest EZVIZ app is compatible with iOS 11.0 or later, and Android 6.0 or later.

1) Go to the App store on your iPad.

2) Type EZVIZ HD in the search bar.

3) Click on "GET", download and start enjoying those beautiful moments you love.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the "Account" button in the lower right corner.

Step 2: Tap "Settings".

Step 3: Tap "General Settings".

Step 3: Tap "Language".

Step 4: Select the language you would like to set and tap "Save" to complete the settings.

Note: The interface of the application may be different depending on the version update.

Step 1: From the Library Page, tap the filter icon on the top right 

Step 2: Set the Event Type or the devices that you would like to view 

Step 3: Then tap Apply on the top right  

Please follow the steps below:

Step 1: From the "Events" Page, tap the upper right corner

Step 2: Tap "Push Notification Settings".

Step 3: Tap "Email Alerts".

Step 4: Select the devices you would like to receive notifications for and tap "Save".

Note: If your account is not linked to an email address, please link an email address first. then select the devices for which you would like to receive notifications and tap "Save", the linked email address would be able to receive the notifications.

In Hi-Def mode, if keep viewing will consume 4Mb in 1 minute.

All CloudPlay videos support quickplay at 1X, 4X, 8X, 16X and 32X speed.

However, if you use a Micro SD card as the storage medium, please note that only some EZVIZ cameras support quickplay on MicroSD card video in 1X, 4X, 8X, and 16X speed. If your device does not support this feature, you can connect your camera and mobile phone under the same router, then on the EZVIZ APP, go to LAN Live View>Tap Start Scanning>View video by Fast Play. For more detailed information, please contact the EZVIZ support team at support@ezviz.com.

Regarding this, please try switching the network your phone connects to, for example, using phone data or if your router is dual band, using 5G Wi-Fi.

Meanwhile, kindly note that network connection may affect the streaming performance of your EZVIZ devices, thus we do suggest an average upload speed of 2 Mbps or better. To check the speed, you may stand by your EZVIZ device, connect your mobile phone to your Wi-Fi, and visit www.speedtest.net to test.

(For a 3MP device, we do suggest an average upload speed of 3 Mbps or better. If a 4MP device, we do suggest an average upload speed of 4 Mbps or better.)

If you are still experiencing live view issues in your Wi-Fi network, you may also try to change the channel settings for your router or remove some devices you seldom use from your router to ensure sufficient bandwidth.