Please follow the steps below:

1. Log in to your EZVIZ account.

2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

3. Tap Storage Status or Record List.

4. Tap Memory Card and then tap Initialize/Reformat.

If the issue remains unresolved, please contact the EZVIZ support team for further assistance.

Related Articles:

What to do if the SD card cannot be initialized?

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the Account button in the lower right corner.

Step 2: Tap Settings.

Step 3: Tap General Settings.

Step 4: Tap Storage.  

Step 5: Then tap Clear to clear the cache.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left. 

Step 2: Tap Settings. 

Step 3: Tap General Settings.

Step 4: Tap Storage and then you will be able to see the storage EZVIZ app used.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, and tap one camera to enter the live view page.

Step 2: Tap the full-screen icon in the bottom right corner of the screen and you will be able to watch the live stream or playback in full-screen mode.

Step 3: To exit full-screen mode, tap the “<” icon at the top left of the screen.

Step 1: Tap the profile icon on top left corner

Step 2: Tap Settings

Step 3: Tap About EZVIZ and here you would see the app version on the top. You can also click Check for Updates to see latest available versions.

Please follow the steps below:

Step 1: On the Devices page, tap the Search icon on the top right side.

Step 2: Then in the search bar, input the keyword, and then you would be able to find the related devices/app feature entry/FAQ.

If you are experiencing difficulties with audio pickup during live view or playback, please follow the steps below:

1. Make sure that the volume icon is not muted and that the Audio Settings are also enabled on the Device Settings page.

2. Check that the speaker volume on your phone is turned up and working properly. You can go to your phone's settings page to check the sound settings, make sure the media sound is turned on, and the phone is not in Do Not Disturb or Focus mode (for iPhone).

3. If your EZVIZ devices support two-way talk, please check if you can hear any sound when using two-way talk.

If the problem persists or if you encounter any further difficulties, please don't hesitate to reach out to EZVIZ customer support for additional assistance.

Please follow the steps below:

Step 1: From the Devices Page, tap the plus icon on the top right.

Step 2: Tap Create New Space.

Step 3: Tap Sort by Device.

Step 4: Then tap the space you would like to move and drag it to change the order.

Step 5: Tap Done to save the settings.

EZVIZ Cameras have the option of setting a schedule for alarm notification pushes – this schedule will determine when you want to receive push notifications and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task:

 (* The interface of the application may be different depending on the version update and the device model.)

1. Log in to your EZVIZ app.

2. Go to device settings > Message Notification > enable Receive Device Message, please ensure this button is on all the time, otherwise, you will not receive the notifications at all.

3. Go to Notification Schedule > Customized Schedule > Add Schedule to add a time segment, repeat the process for all the days you want the schedule to operate.

4. Tap Save on the top right corner to save the schedule.

5. Once you have completed the scheduling process, exit that page and turn off the main switch for EZVIZ APP Notification and the schedule will take effect next time segment you set.

You may place two fingers lightly on the screen and then slowly move them apart to enlarge the picture or pinch them together to make the picture smaller. For models such as DB2C, users can only zoom the picture when the live view is in Fisheye mode.