Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left.

Step 2: Tap Settings. 

Step 3: Tap General Settings.

Step 4: Tap Storage.  

Step 5: Then tap Clear to clear the cache.

Please follow the steps below:

Step 1: On the Devices page, scroll down to the bottom and tap the Edit Devices button.

Step 2: Then you can select the view and sort you would like to set. 

Note: If you would like to change the camera order, you can also tap Rearrange to sort the devices you have again. 

Please follow the steps below:

Step 1: Log in to your EZVIZ account, and tap one camera to enter the live view page.

Step 2: Tap the full-screen icon in the bottom right corner of the screen and you will be able to watch the live stream or playback in full-screen mode.

Step 3: To exit full-screen mode, tap the “<” icon at the top left of the screen.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left. 

Step 2: Tap Settings. 

Step 3: Tap General Settings.

Step 4: Tap Storage and then you will be able to see the storage EZVIZ app used.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

Step 2: Tap Settings.

Step 3: Tap General Settings.

Step 4: Tap Device Auto Upgrade.  

Step 5: Tap the toggle button to enable or disable the device auto upgrade. 

Please follow the steps below:

Step 1: On the Devices page, tap the Search icon on the top right side.

Step 2: Then in the search bar, input the keyword, and then you would be able to find the related devices/app feature entry/FAQ.

Please note that this message usually indicates that the device has reached its maximum connection at the same time. Please check if you have shared your account or device with your family or friends. If so, please advise them to log out of the account. If not, please turn off the device and turn it on again, this should solve the problem.

Please follow the steps below:

Step 1: From the Devices Page, tap the plus icon on the top right.

Step 2: Tap Create New Space.

Step 3: Tap Sort by Device.

Step 4: Then tap the space you would like to move and drag it to change the order.

Step 5: Tap Done to save the settings.

Step 1: Tap the profile icon on top left corner

Step 2: Tap Settings

Step 3: Tap About EZVIZ and here you would see the app version on the top. You can also click Check for Updates to see latest available versions.

If you are experiencing difficulties with audio pickup during live view or playback, please follow the steps below:

1. Make sure that the volume icon is not muted and that the Audio Settings are also enabled on the Device Settings page.

2. Check that the speaker volume on your phone is turned up and working properly. You can go to your phone's settings page to check the sound settings, make sure the media sound is turned on, and the phone is not in Do Not Disturb or Focus mode (for iPhone).

3. If your EZVIZ devices support two-way talk, please check if you can hear any sound when using two-way talk.

If the problem persists or if you encounter any further difficulties, please don't hesitate to reach out to EZVIZ customer support for additional assistance.