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  • How to zoom on the EZVIZ mobile App

    You may place two fingers lightly on the screen and then slowly move them apart to enlarge the picture or pinch them together to make the picture smaller. For models such as DB2C, users can only zoom the picture when the live view is in Fisheye mode. 


  • What does the error message "Device is busy" mean?

    Please note that this message usually indicates that the device has reached its maximum connection at the same time. Please check if you have shared your account or device with your family or friends. If so, please advise them to log out of the account. If not, please turn off the device and turn it on again, this should solve the problem.


  • How to disable the Critical Alerts

    Please follow the steps below:

    Step 1: From the Library Page, tap the second icon on the top right side to enter the Library Settings Page.

    Step 2: Tap Push Notification Settings.

    Step 3: Then tap Critical Alerts.

    Step 4: Disable Critical Alerts to complete the settings.


  • How to save files in My Album to the phone’s album

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

    Step 2: Enter My Album. 

    Step 3: Tap Edit on the top right corner. 

    Step 4: Then select the files you would like to save and tap Save.

    Alternatively, when you play each file, you would also be able to see the save icon. 


  • How to clear EZVIZ APP cache

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left.

    Step 2: Tap Settings. 

    Step 3: Tap General Settings.

    Step 4: Tap Storage.  

    Step 5: Then tap Clear to clear the cache.

     

  • How to change the layout style of devices

    Please follow the steps below:

    Step 1: On the Devices page, scroll down to the bottom and tap the Edit Devices button.

    Step 2: Then you can select the view and sort you would like to set. 

    Note: If you would like to change the camera order, you can also tap Rearrange to sort the devices you have again. 


  • How to set Device Auto Upgrade time on the EZVIZ APP

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

    Step 2: Tap Settings

    Step 3: Tap General Settings.   

    Step 4: Tap Device Auto Upgrade.

    Step 5: Select the time period you would like to set, exit the page and the settings would be saved. 


  • How to check EZVIZ APP storage

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left. 

    Step 2: Tap Settings

    Step 3: Tap General Settings.

    Step 4: Tap Storage and then you will be able to see the storage EZVIZ app used.

     

  • How to quickly search for devices

    Please follow the steps below:

    Step 1: On the Devices page, tap the Search icon on the top right side.

    Step 2: Then in the search bar, input the keyword, and then you would be able to find the related devices/app feature entry/FAQ.


  • How to edit space name

    Please follow the steps below:

    Step 1: From the Devices Page, tap the plus icon on the top right.

    Step 2: Tap Create New Space. 

    Step 3: Tap the Edit button beside the space name. 

    Step 4: Customize another space name or select an existing name. If you customize a new name, please tap Save to proceed further. 

    Step 5: Tap Done to save the settings.


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