tip EZVIZ no longer supports Internet Explorer 10 or earlier versions, and the site may not behave as expected. Please upgrade to a newer browser.
Choose a country or region to see content specific to your location and needs. You will be redirected to your local site.
  • How to clear EZVIZ APP cache

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left.

    Step 2: Tap Settings. 

    Step 3: Tap General Settings.

    Step 4: Tap Storage.  

    Step 5: Then tap Clear to clear the cache.

     

  • How to full screen the live view/playback on the EZVIZ APP

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, and tap one camera to enter the live view page.

    Step 2: Tap the full-screen icon in the bottom right corner of the screen and you will be able to watch the live stream or playback in full-screen mode.

    Step 3: To exit full-screen mode, tap the “<” icon at the top left of the screen.


  • How to check EZVIZ APP storage

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left. 

    Step 2: Tap Settings

    Step 3: Tap General Settings.

    Step 4: Tap Storage and then you will be able to see the storage EZVIZ app used.

     

  • How to quickly search for devices

    Please follow the steps below:

    Step 1: On the Devices page, tap the Search icon on the top right side.

    Step 2: Then in the search bar, input the keyword, and then you would be able to find the related devices/app feature entry/FAQ.


  • How to change the layout style of devices

    Please follow the steps below:

    Step 1: On the Devices page, scroll down to the bottom and tap the Edit Devices button.

    Step 2: Then you can select the view and sort you would like to set. 

    Note: If you would like to change the camera order, you can also tap Rearrange to sort the devices you have again. 


  • What to do if the battery seems to drain too fast

    Involved model: BM1/BC1/HB8/BC1C, etc.

    Kindly note the actual battery life will vary depending on environmental factors, network stability, and the frequency of camera activities. 

    Thus, to optimize the battery life, we suggest you check the following:

    1. Low temperature. As the battery inside is a lithium-ion battery, if the temperature is low, the charging would be slowed, so you may need to charge more often at temperatures below 0°C. 

    2. Weak Wi-Fi connection. Please ensure the network connection is good and there is no barrier or radio interference between your camera and your router causing an unstable network. You may open the EZVIZ mobile app > enter camera Settings > Network Settings and tap Wi-Fi Signal Strength to test the signal.

    3. Meanwhile, you can try the below settings to reduce battery drain:

    - enable Power Saving or Super Power Saving mode (only active live view can wake up the camera) in camera Settings > Working Mode or Battery.

    - decrease detection sensitivity in camera Settings > Intelligent Detection.

    - draw detection areas in camera Settings > Intelligent Detection.


  • How to change space order

    Please follow the steps below:

    Step 1: From the Devices Page, tap the plus icon on the top right.

    Step 2: Tap Create New Space.

    Step 3: Tap Sort by Device.

    Step 4: Then tap the space you would like to move and drag it to change the order.

    Step 5: Tap Done to save the settings.


  • How to check your app version

    Step 1: Tap the profile icon on top left corner

    Step 2: Tap Settings

    Step 3: Tap About EZVIZ and here you would see the app version on the top. You can also click Check for Updates to see latest available versions.

  • How to enable/disable Device Auto Upgrade on the EZVIZ APP

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

    Step 2: Tap Settings.

    Step 3: Tap General Settings.

    Step 4: Tap Device Auto Upgrade.  

    Step 5: Tap the toggle button to enable or disable the device auto upgrade. 


  • What does the error message "Device is busy" mean?

    Please note that this message usually indicates that the device has reached its maximum connection at the same time. Please check if you have shared your account or device with your family or friends. If so, please advise them to log out of the account. If not, please turn off the device and turn it on again, this should solve the problem.


We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

We provide you with customized service and safe user experience with Cookie. Login and browse our website indicates that you permitted us getting information in/out the website with Cookie. Please visit Use of Cookies