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  • How to adjust Notification Sound in the EZVIZ APP

    Please follow the steps below:

    Step 1: From the Library Page, tap the second button on the top right to enter the Library Settings page.

    Step 2: Tap Push Notification Settings. 

    Step 3: Then tap Notification Sound and select the tone you would like to set for each type of event. 


  • How to change the language of the EZVIZ APP

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

    Step 2: Tap Settings

    Step 3: Tap General Settings.

    Step 3: Tap Language. 

    Step 4: Select the language you would like to set and tap Save to complete the settings.


  • How to start playback?

    There are two ways to start playback on the EZVIZ mobile APP:

    1. Go to the Live View page, you might find the historical video list below the player window when the storage is in a normal state. Scroll down the timeline or tap the thumbnail to start playback.

    2. Go to the Library tab, tap a specific event, and tap "Playback" to play a recent video at that time.


  • How to add new space on the EZVIZ APP

    Please follow the steps below:

    1. From the Home Page, tap the plus icon on the top right.

    2. Tap Create New Space.

    3. At the bottom, tap Create New Space again.

    4. Custom space name or select one existing name.

    5. Select the devices you would like to add in the space and click Done to complete the settings.

    Note: you can edit the space at any time by tapping the Edit button beside the space name.


  • How to enable Dark Mode in the EZVIZ app

    Please follow the steps below:

    Step 1: Sign in to your EZVIZ account and tap the profile icon in the top left corner. 

    Step 2: From the menu, choose Settings.

    Step 3: Tap General Settings.

    Step 4: Tap Dark Mode.

    Step 5: Within the Dark Mode settings, select the Dark Mode option. Afterward, simply exit the page, and your preferences will be saved automatically. 

    Note: Enabling Dark Mode in the EZVIZ app will only affect the app's appearance. If you select "Auto", the app will adapt to your phone's system-wide settings.


  • How to set Email Alerts or email notifications in the EZVIZ APP

    Please follow the steps below:

    Step 1: From the Library Page, tap the second icon in the upper right corner to enter the Library Settings page.

    Step 2: Tap Push Notification Settings.

    Step 3: Tap Email Alerts.

    Step 4: Select the devices you would like to receive notifications for and tap Save.

    Note: If your account is not linked to an email address, please link an email address first. then select the devices for which you would like to receive notifications and tap Save, the linked email address would be able to receive the notifications.


  • How to save files in My Album to the phone’s album

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

    Step 2: Enter My Album. 

    Step 3: Tap Edit on the top right corner. 

    Step 4: Then select the files you would like to save and tap Save.

    Alternatively, when you play each file, you would also be able to see the save icon. 


  • How to disable the Critical Alerts

    Please follow the steps below:

    Step 1: From the Library Page, tap the second icon on the top right side to enter the Library Settings Page.

    Step 2: Tap Push Notification Settings.

    Step 3: Then tap Critical Alerts.

    Step 4: Disable Critical Alerts to complete the settings.


  • How to edit space name

    Please follow the steps below:

    Step 1: From the Devices Page, tap the plus icon on the top right.

    Step 2: Tap Create New Space. 

    Step 3: Tap the Edit button beside the space name. 

    Step 4: Customize another space name or select an existing name. If you customize a new name, please tap Save to proceed further. 

    Step 5: Tap Done to save the settings.


  • How to enable/disable Device Auto Upgrade on the EZVIZ APP

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

    Step 2: Tap Settings.

    Step 3: Tap General Settings.

    Step 4: Tap Device Auto Upgrade.  

    Step 5: Tap the toggle button to enable or disable the device auto upgrade. 


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