All CloudPlay videos support quickplay at 1X, 4X, 8X, 16X and 32X speed.

However, if you use a Micro SD card as the storage medium, please note that only some EZVIZ cameras support quickplay on MicroSD card video in 1X, 4X, 8X, and 16X speed. If your device does not support this feature, you can connect your camera and mobile phone under the same router, then on the EZVIZ APP, go to LAN Live View>Tap Start Scanning>View video by Fast Play. For more detailed information, please contact the EZVIZ support team at support@ezviz.com.

Please follow the steps below:

1. Log in to your EZVIZ account.

2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

3. Tap Storage Status or Record List.

4. Tap Memory Card and then tap Initialize/Reformat.

If the issue remains unresolved, please contact the "EZVIZ support team" for further assistance.

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What to do if the SD card cannot be initialized?

Please follow the steps below:

Step 1: On the Devices page, scroll down to the bottom and tap the Edit Devices button.

Step 2: Then you can select the view and sort you would like to set. 

Note: If you would like to change the camera order, you can also tap Rearrange to sort the devices you have again. 

Please follow the steps below:

Step 1: Sign in to your EZVIZ account and tap the profile icon in the top left corner. 

Step 2: From the menu, choose Settings.

Step 3: Tap General Settings.

Step 4: Tap Dark Mode.

Step 5: Within the Dark Mode settings, select the Dark Mode option. Afterward, simply exit the page, and your preferences will be saved automatically. 

Note: Enabling Dark Mode in the EZVIZ app will only affect the app's appearance. If you select "Auto", the app will adapt to your phone's system-wide settings.

Please follow the steps below:

Step 1: From the "Events" Page, tap the upper right corner

Step 2: Tap "Push Notification Settings".

Step 3: Then tap "Notification Sound" and select the tone you would like to set for each type of event.

Please follow the steps below:

1. From the Home Page, tap the plus icon on the top right.

2. Tap Create New Space.

3. At the bottom, tap Create New Space again.

4. Custom space name or select one existing name.

5. Select the devices you would like to add in the space and click Done to complete the settings.

Note: you can edit the space at any time by tapping the Edit button beside the space name.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

Step 2: Enter My Album. 

Step 3: Tap Edit on the top right corner. 

Step 4: Then select the files you would like to save and tap Save.

Alternatively, when you play each file, you would also be able to see the save icon. 

Please follow the steps below:

Step 1: From the Devices Page, tap the plus icon on the top right.

Step 2: Tap Create New Space. 

Step 3: Tap the Edit button beside the space name. 

Step 4: Customize another space name or select an existing name. If you customize a new name, please tap Save to proceed further. 

Step 5: Tap Done to save the settings.

Please note that this message usually indicates that the device has reached its maximum connection at the same time. Please check if you have shared your account or device with your family or friends. If so, please advise them to log out of the account. If not, please turn off the device and turn it on again, this should solve the problem.

For personalized guidance on dual-lens cameras, such as the H9c, feel free to contact the "EZVIZ support team" for further assistance.

If you are experiencing difficulties with audio pickup during live view or playback, please follow the steps below:

1. Make sure that the volume icon is not muted and that the Audio Settings are also enabled on the Device Settings page.

2. Check that the speaker volume on your phone is turned up and working properly. You can go to your phone's settings page to check the sound settings, make sure the media sound is turned on, and the phone is not in Do Not Disturb or Focus mode (for iPhone).

3. If your EZVIZ devices support two-way talk, please check if you can hear any sound when using two-way talk.

If the problem persists or if you encounter any further difficulties, please don't hesitate to reach out to EZVIZ customer support for additional assistance.