Step 1: Log in to your EZVIZ account, tap your profile photo on the top left 

Step 2: Enter My Album 

Step 3: Tap Edit on the top right corner 

Step 4: Then select the files you would like to delete and tap Delete  

Alternatively, when you play each file, you would also be able to see the delete icon. 

Step 1: From the Home Page, tap the three-dot icon next to your camera's name to enter the Device Settings page

Step 2: Scroll down and select the Privacy Settings

Step 3: Disable the Video Encryption

Step 4: For some other specific models, you will just need to disable the Image Encryption button on the Device Settings page

If you can check alarm notifications on the Event page of the EZVIZ APP but cannot receive push notifications in the background, we recommend using the "Push Self-Check" feature in the EZVIZ APP to assess the situation. To locate it, please open the EZVIZ app, tap "Library" or "Event" at the bottom, access the Settings in the top right corner of the "Library" or "Event" page, select "Push Notification Settings," and choose "Push Self-Check."

Alternatively, below are some detailed troubleshooting steps to resolve the issue for you:

1. Please disable and re-enable the Alarm Notification feature in the EZVIZ APP.

You can enter the Device Settings page > Alarm Notification or the Device Settings page > Notification > (App-side) Receive Device Message > EZVIZ App Notification to do so.

2. Delete any notification schedules you have set before and also make sure that the Notification Schedule button is off.

On the Alarm Notification page, you can tap "Set Notification Schedule” and delete your schedules, then disable the Notification Schedule button. Alternatively, on the Notification page, tap Notification Schedule, enter Customized schedule and clear all the time periods you have set, then go back to select the All time option.

3. Make sure that the "Do Not Disturb" button is turned off on the Event page in the EZVIZ app.

4. If you are still unable to receive push notifications, please check that the push notification permissions for the EZVIZ app are enabled on your mobile device as below:

1) For IOS mobile devices, enter the Settings page of your phone > EZVIZ APP > Notifications > Allow Notifications.

2) For Android mobile devices, enter the Settings page of your phone > APPs > EZVIZ APP. Enable "Appear on top" first, then enter "Notifications" and enable "Show notifications". After that, if you still have other categories, click on all the options in turn, and make sure that the "Show notifications", "Show as pop-up” and "Ignore Do not disturb” features are enabled under each option.

5. There are a few other settings on your phone that you will need to pay attention to as well:

1) Make sure that the EZVIZ app is not blocked if you have anti-virus software stalled on your mobile phone.

2) For IOS mobile devices (above 15), make sure your device is not in Do Not Disturb or Focus mode.

3) For Android devices, make sure that battery optimization for the EZVIZ app is turned off in your phone settings. You may check this by going to phone Settings> Device maintenance > BATTERY > BATTERY Usage > Optimize battery usage > Apps not optimized > All app > turning off EZVIZ switch.  

*(Please note that the interface of your phone settings may vary depending on the phone model and version. You may also click here to check the video instructions for reference.)

Regarding this, please try the followings and see whether the issue would be resolved:

1. Make sure the volume of your phone itself is turned up and on the system settings of your phone, the notification sound of the EZVIZ app is allowed.

2. Make sure the Message Notification Tone on the EZVIZ app (Library page > Tap the second button on the top right corner > Push Notification Settings > Notification Sound) is not muted.

3. Make sure your phone is not in Do Not Disturb or Focus mode or Silent mode.

4. Turn off battery optimization as battery saver mode may limit some activities to conserve battery life and thus causing this issue.

If you encounter a squealing sound when you are using the two-way talk feature, please kindly note that the squealing sound you hear is very likely a result of the audio feedback loop between the microphone of the camera and the speaker of your mobile phone, a normal acoustic phenomenon that occurs when a microphone picks up sound from a speaker while that speaker is playing sound from the microphone, thus creating a loop.

To avoid this, please ensure when you use two-way audio:

- there are no interfering objects around the camera such as metal objects, electrical appliances, electronic equipment, etc.

- there is no microphone or other radio equipment near the camera.

- your mobile phone is NOT too close to your EZVIZ device.

Otherwise, the audio feedback loop will create a high-pitched squealing sound.

Please follow the steps below:

Step 1: On the EZVIZ mobile APP, on the Devices page, tap the "+" icon on the top right, then tap "Add Device".

Step 2: Tap the scanning icon on the top right to scan the QR code displayed on your TV.

Step 3: Confirm to sign in to your account.

Whenever a firmware update is available, the Home page will prompt you to update your camera's firmware. A small arrow-like icon will appear next to your camera on the Home page.

You can also manually check if you have the latest version of the firmware on the Device Settings by following the steps below:

1. From the Home Page tap the three-dot icon next to your camera to go to the Device Settings page. 

2. Scroll down to find Device Version (or Device Information > Device Version) and tap to upgrade the device version.

3. Follow the prompts to complete the setup (This process may take up to 2 minutes. Please do not leave this page until you are prompted that the upgrade is complete. Putting the camera and your phone on the same LAN can help keep the network stable during the upgrade).

Please follow the steps below:

1. Log in to your EZVIZ account.

2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

3. Turn on the Alarm Notification button, then you will be able to receive the messages when motion detection is triggered.

4. For some other models, you need to enter Notification on the Settings page, enable Receive Device Message and EZVIZ App Notification.  

5. With Alarm Notification or Notification enabled, you can find alarm messages on the Event page of the EZVIZ App.

6. In the meanwhile, make sure the EZVIZ App has been allowed to access the Notification by Phone System.

Note: Turning off notifications doesn’t turn off Event Recording. The Event video will continue to be recorded.

If the issue remains unresolved, please contact the "EZVIZ support team" for further assistance.

Related Articles:

What to do if alarm notification is not pushed in APP?  

Step 1: Log in to your EZVIZ account, tap the Account button in the lower right corner.

Step 2: Tap Settings

Step 3: Tap General Settings

Step 4: Tap Device Auto Upgrade  

Step 5: Use the toggle button to enable Device Auto Upgrade and choose a convenient time period. All devices associated with this account will automatically update their firmware during the selected timeframe.

Note: The interface of the application may be different depending on the version update

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left.

Step 2: Tap Family & Guests.

Step 3: Check the shared devices to see devices that you share with other EZVIZ accounts and the accepted devices are those that you receive from other EZVIZ accounts.