1. Connect your phone to Wi-Fi or a 4G data plan. 

2. Download and install the EZVIZ International app by searching for "EZVIZ" in the App Store (iOS version) and Google Play Store (Android version). 

3. Open the EZVIZ mobile app, and register for an EZVIZ user account by tapping "Create New Account" or log in to an existing account.

Step 1: From the Home Page, tap the three-dot icon next to your camera's name to enter the Device Settings page

Step 2: Scroll down and select the Privacy Settings

Step 3: Disable the Video Encryption

Step 4: For some other specific models, you will just need to disable the Image Encryption button on the Device Settings page

Involved model:C6P/C4S/C2C/C6T/C6C/C3C/C6B/C3A/DB1/C8PF/C3X/C3WN/C3N

EZVIZ Cameras have the option of setting a schedule for alarm notification – this schedule will determine when you want to receive notifications and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task

1. Log into your EZVIZ app

2. Enter device settings > Alarm Notification

3. Enter Set Notification Schedule > tap Add time to add a time segment, repeat the process for all the days you want the schedule to operate

4. Use the check mark on the top right corner to save the schedule

For the settings of the time segment, please note the system is in military time, users cannot overlap the 0:00 mark. For next-day settings, please set 2 different time periods. For example, setting a schedule from 10:00 pm – 8:00 am(Monday – Tuesday), configure the notification schedule settings as thus; Monday 22:00 – Monday 23:59 | Tuesday 0:00 – Tuesday 08:00) Or, tap Repeat and select the day you want to repeat. 

5. Once you have completed the scheduling process, exit that page and turn on the notification schedule switch.

Note: You do not have to turn on the main switch for the alarm notification when the system gets to the time segment set. The Alarm notification switch will be enabled and your scheduling will take effect.

Involved model:BC1C/BC1/BM1/BC2/H8c/HB8/EB8/H8/CB3/EB3/CB1

EZVIZ Cameras have the option of setting a schedule for alarm notification – this schedule will determine when you want to receive push notifications to your phone and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task

1. Log into your EZVIZ app

2. Enter device settings > Notification

3. Enable Receive Device Message > EZVIZ App Notification

4. Tap Notification Schedule

5. Tap Customized schedule and then Add Schedule(s) to add a time segment, repeat the process for all the days you want the schedule to operate

6. Tap Save on the top right corner to save the schedule 

Note: You do not have to turn on the main switch for the alarm notification when the system gets to the time segment set, the Alarm notification switch will be enabled and your scheduling will take effect.

1. Make sure you are logged into the correct account.

2. Check the Internet connection of your mobile phone (browse other websites to ensure a good Internet connection). Switch from Wi-Fi or 5GHz to eliminate any network problems, then refresh the page to try again.

3. You can try to view the live video using the EZVIZ Studio. If the device cannot be viewed, try rebooting the device.

4. If you get the prompt "Device is busy, please try again or restart the device.", it usually indicates that the camera has reached the maximum connection at the same time. Please check if you have shared your account or device with your family or friends. If so, please advise them to log out of the account. If this is not the case, please power off the device and power it up again, then this issue should be resolved.

If you can check alarm notifications on the Library page of the EZVIZ APP but cannot receive push notifications in the background, below are some troubleshooting steps to resolve the issue for you:

1. Please disable and re-enable the Alarm Notification feature in the EZVIZ APP.

You can enter the Device Settings page > Alarm Notification or the Device Settings page > Notification > (App-side) Receive Device Message > EZVIZ App Notification to do so.

2. Delete any notification schedules you have set before and also make sure that the Notification Schedule button is off.

On the Alarm Notification page, you can tap Set Notification Schedule and delete your schedules, then disable the Notification Schedule button. 

Alternatively, on the Notification page, tap Notification Schedule, enter Customized schedule and clear all the time periods you have set, then go back to select the All time option.

3. Make sure that the "Do Not Disturb" button is turned off on the Library page in the EZVIZ app.

4. If you are still unable to receive push notifications, please check that the push notification permissions for the EZVIZ app are enabled on your mobile device as below:

For IOS mobile devices, enter the Settings page of your phone > EZVIZ APP > Notifications > Allow Notifications.

For Android mobile devices, enter the Settings page of your phone > APPs > EZVIZ APP. Enable "Appear on top" first, then enter "Notifications" and enable "Show notifications". After that, if you still have other categories, click on all the options in turn, and make sure that the "Show notifications", “Show as pop-up” and “Ignore Do not disturb” features are enabled under each option.

5. There are a few other settings on your phone that you will need to pay attention to as well:

Make sure that the EZVIZ app is not blocked if you have anti-virus software stalled on your mobile phone.

For IOS mobile devices (above 15), make sure your device is not in Do Not Disturb or Focus mode.

For Android devices, make sure that battery optimization for the EZVIZ app is turned off in your phone settings. You may check this by going to phone Settings> Device maintenance > BATTERY > BATTERY Usage > Optimize battery usage > Apps not optimized > All app > turning off EZVIZ switch. 

(Please note that the interface of your phone settings may vary depending on the phone model and version. You may also click here to check the video instructions for reference.)

Regarding this, please try the followings and see whether the issue would be resolved:

1. Make sure the volume of your phone itself is turned up and on the system settings of your phone, the notification sound of the EZVIZ app is allowed.

2. Make sure the Message Notification Tone on the EZVIZ app (Library page > Tap the second button on the top right corner > Push Notification Settings > Notification Sound) is not muted.

3. Make sure your phone is not in Do Not Disturb or Focus mode or Silent mode.

4. Turn off battery optimization as battery saver mode may limit some activities to conserve battery life and thus causing this issue.

If you encounter a squealing sound when you are using the two-way talk feature, please kindly note that the squealing sound you hear is very likely a result of the audio feedback loop between the microphone of the camera and the speaker of your mobile phone, a normal acoustic phenomenon that occurs when a microphone picks up sound from a speaker while that speaker is playing sound from the microphone, thus creating a loop.

To avoid this, please ensure when you use two-way audio:

- there are no interfering objects around the camera such as metal objects, electrical appliances, electronic equipment, etc.

- there is no microphone or other radio equipment near the camera.

- your mobile phone is NOT too close to your EZVIZ device.

Otherwise, the audio feedback loop will create a high-pitched squealing sound.

Whenever a firmware update is available, the Home page will prompt you to update your camera's firmware. A small arrow-like icon will appear next to your camera on the Home page.

You can also manually check if you have the latest version of the firmware on the Device Settings by following the steps below:

1. From the Home Page tap the three-dot icon next to your camera to go to the Device Settings page. 

2. Scroll down to find Device Version (or Device Information > Device Version) and tap to upgrade the device version.

3. Follow the prompts to complete the setup (This process may take up to 2 minutes. Please do not leave this page until you are prompted that the upgrade is complete. Putting the camera and your phone on the same LAN can help keep the network stable during the upgrade).

Step 1: Log in to your EZVIZ account, tap your profile photo on the top left 

Step 2: Enter My Album 

Step 3: Tap Edit on the top right corner 

Step 4: Then select the files you would like to delete and tap Delete  

Alternatively, when you play each file, you would also be able to see the delete icon. 

Please follow the steps below:

1. Log in to your EZVIZ account.

2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

3. Turn on the Alarm Notification button, then you will be able to receive the messages when motion detection is triggered. 

4. For some other models, you need to enter Notification on the Settings page, enable Receive Device Message and EZVIZ App Notification.  

5. With Alarm Notification or Notification enabled, you can find alarm messages on the Library page of the EZVIZ App.

6. In the meanwhile, make sure the EZVIZ App has been allowed to access the Notification by Phone System.

Note: Turning off notifications doesn’t turn off Event Recording. The Event video will continue to be recorded.