Connecting your EZVIZ security cameras with voice assistant(s), such as Amazon Alexa and Google Home, is a simple process.

Checklist before setting up:

√  Make sure you have downloaded EZVIZ App and Amazon’s Alexa App/Google Home App on your phone.

√  Make sure your EZVIZ security camera has been added to EZVIZ App successfully;

√  Turn off ‘Image Encryption’ of your EZVIZ security camera:

    1)      Log in to your EZVIZ App and go to device setting;

    2)      Look for ‘Image Encryption’ and tap to turn it off.

    3)      Enter the verification code (as the default password) to apply the change.

√  Change the name of your EZVIZ security camera:

    1)      Go to device setting

    2)      Tap on ‘name’ and change it based on your need, such as ‘front door camera’ or ‘baby room camera’.

Enable EZVIZ skills on Amazon Alexa

Video tutorial: https://youtu.be/ro3Y8AkXJ7M

1.      Log in to your Alexa App.

2.      Choose ‘Add Device’ from the menu.

3.      Choose ‘Camera’ and select EZVIZ to enable the skill.

4.      Enter your EZVIZ username and password in order to authorize Alexa to access your EZVIZ account.

5.      Tap ‘Discover Devices’ to allow Alexa to discover all your EZVIZ devices.

6.      Go back to Alexa app menu and you should see all your EZVIZ devices under ‘Cameras’.

Connect EZVIZ devices to Google Home

Video tutorial: https://youtu.be/v3nrrosYRr8

1.     Log in to your Google Home App.

2.     On the home screen, tap ‘Add’, then ‘Set up device.’

3.     Select ‘Have something already set up?’

4.     Type and search ‘EZVIZ’, then select it.

5.     Enter your EZVIZ username and password in order to authorize Google Home to access your EZVIZ account.

6.     Once the device is linked successfully, follow the prompts to finish the setup.

If you encounter difficulties when trying to initialize the SD card via the EZVIZ APP, below are some troubleshooting steps to resolve the issue for you:

1. Ensure both the firmware of your camera and EZVIZ APP are running on the latest version.

2. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. Click "Here" to view partial test results of SD card compatibility.

3. Power off your camera, remove and reinsert the SD card, power the camera on and then initialize the card again on the EZVIZ APP.

4. To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device.

5. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.

If the issue remains unresolved, please contact the "EZVIZ support team" for further assistance.

1. Download the EZVIZ APP to your mobile phone from the App Store (for iOS), Google Play (for Android), or HUAWEI APP Gallery (for HUAWEI).

2. Register an EZVIZ account with your email or phone number and log in.

3. Reset your camera by pressing the reset button for about 10-15 seconds, for some cameras you will hear the voice of "Reset successfully". Then wait for about 1 minute or a few seconds, when you see the indicator light change into red-blue flashing alternately or blue light flashing fast (for some cameras, there is no light change for your reference, that's ok, you just wait for about 1 minute).

4. Connect your phone to 2.4G wifi only, then tap the "+" button on the home page to scan the QR code that is on the label of the device. You can find a label on the back or bottom of the device. (Please make sure your phone is connected to 2.4G wifi only and you give the camera permission to the EZVIZ app)

5. Then follow the instructions on the APP to connect the device to your wifi.

6. After adding the device to your account, you will be able to view your cameras.

*Related Articles:

What should I do if I have lost my EZVIZ device verification code

What should I do when the Wi-Fi connection fails during device pairing?

1. Firstly, please make sure that the camera is online and has a strong and stable network connection.

2. Ensure that the Alarm Notification feature is enabled in the EZVIZ APP.

For most EZVIZ cameras, you can check this as follows: from the Home page, tap the three-dot icon to enter the Device Settings page, tap "Alarm Notification" and enable it; or for other specific models, tap "Notification", enable "Receive Device Message" for App-side and make sure "EZVIZ App Notification" is also enabled.

3. Please also delete any notification schedules you have set before by following the steps below:

On the Alarm Notification page, tap Set Notification Schedule and delete your schedules, then disable the Notification Schedule button;

Alternatively, for other specific models, on the "Notification" page, tap "Notification Schedule", enter "Customized schedule" and clear the time periods you have set, then go back to select the “All time” option.

4. Once you have done the above, run a test to see if the camera can be triggered normally or not.

Make sure you select “soft” or “intensive” as the camera detection sound, and then wave your hands in front of the camera lens until you can hear the "beep" sound. If not, please reset the camera by pressing the Reset button and reconfigure the camera to if this solves the problem.

Here are usually three ways for you to download the recordings:

1. You can manually record the video while in live view mode or playback mode. While in live view or playback mode > Tap on the "Record" icon to start the manual recording. Once the recordings have been completed, your video will be saved to "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.

2. If you have CloudPlay service or if your camera supports downloading recordings stored in the SD card via the EZVIZ mobile app, you may follow the steps below: enter the live view page > find the video clip you want to save and tap the "Download" button at the bottom right > then tap the recording clip again and it will be added to the download list automatically. Then you may check the recording(s) in "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.

3. Alternatively, for some specific models, if you want to export the recordings saved on the SD card, you can also do it through EZVIZ Studio by following the steps below:

1) Download and install the EZVIZ PC studio on a Windows PC

2) Put the camera and PC under the same LAN

3) Configure the Advanced settings by following the instructions here

4) Click All devices and enter the Advanced Settings--Storage--File, then choose the date you want to and export it

*Related Articles:

Models that support the direct downloading of videos stored on an SD card through the EZVIZ App

Before setting up, please make sure you have already inserted an SD card into your camera and your camera supports 24/7 recording. Please also make sure the SD card has been initialized on the EZVIZ APP before use.

For battery cameras that support Power Plugged-in mode, you can enable the all-day recording function by following the steps below: enter the Device Settings page, tap Working Mode, and select Power Plugged-in mode. Meanwhile, it is highly recommended to keep the camera plugged in while using this feature.

For other models, please open the EZVIZ APP, from the Home Page, tap the three-dot icon next to the camera's name to enter the Device Settings page, scroll down to find Storage Status or Record List, and enable the "All Day" button for the Memory card.

Please note that sharing can be done in two different ways:

1. Using the Same Login Credentials: You can view the same device using the same login credentials. This means that if you provide your friend or family member with your email address or phone number associated with your EZVIZ account, along with the password, they can access the same device on that account simultaneously.

2. Sharing Your Device with Friends: This method allows you to grant friends and family the privilege to view your device without them owning it. You can achieve this using the EZVIZ App by following these steps:

- Step 1: Log in to your EZVIZ account, and tap the "Account" button in the lower right corner of the Home page.

- Step 2: Tap "Family & Guests".

- Step 3: Tap "Add Sharing".  

- Step 4: Enter the email address or phone number registered with the EZVIZ account that you would like to share with, ensuring that the region of the guest account is the same as the owner account, then tap "Continue".

- Step 5: Select the devices you wish to share, and you can edit the permissions by tapping on the device. (Note: Please remember to select "Authorize encryption password” at the bottom; otherwise, the shared account may request the encryption password to view the device.)

- Step 6: Tap "Add sharing" at the bottom. When sharing devices with others, consent is required first. Therefore, toggle the two agreements of "EZVIZ family sharing service" and "EZVIZ service agreement" on the left side and tap "Agree" to proceed further.

Once the guest account accepts the invitation, the devices will be successfully shared. If the issue remains unresolved, please contact the "EZVIZ support team" for further assistance.

*Please note that sharing functionality is not supported on all EZVIZ devices. If your device does not appear in the sharing list during the sharing process, it indicates that it cannot be shared.

If you have already installed an SD card in your camera, but the status on the EZVIZ APP shows "No memory card" or "Please insert an SD card", below are some troubleshooting steps to resolve the issue for you:

Step 1: Ensure both the firmware of your camera and the EZVIZ APP are running on the latest version.

Step 2: Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above.

We do recommend you check the compatible list on our website.

Step 3: Power off your camera, remove and reinsert the SD card, power the camera on, and then initialize the card again on the EZVIZ APP if the SD card can be recognized. Meanwhile, please make sure that the card has been installed correctly and is not defective or damaged.

*Before initialization, do remember to backup important files by saving or exporting them if necessary.

Step 4: If not working, try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.

Step 5: To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device.

Please follow the steps below:

1. Log in to your EZVIZ account.

2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

3. Turn on the Alarm Notification button, then you will be able to receive the messages when motion detection is triggered. Turn off the Alarm Notification button if you do not want to receive alerts. 

4. For some other models, you need to enter Notification on the Settings page, enable Receive Device Message and EZVIZ App Notification. You may disable the Receive Device Message feature if you do not want to receive alerts. 

Please follow the steps below:

1. Log in to your EZVIZ account.

2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

3. Turn on the Alarm Notification button, then you will be able to receive the messages when motion detection is triggered. 

4. For some other models, you need to enter Notification on the Settings page, enable Receive Device Message and EZVIZ App Notification.  

Method 1: Log into your EZVIZ account via the EZVIZ app, enter the Live View page, select the time, and tap the video you want to view to playback.

Method 2: Log into your EZVIZ account via the EZVIZ Studio PC application, tap the device you want to view, and click the "Gallery" at the bottom left corner of the device's live view page, select the time and date to playback.

Method 3: You may insert the SD card into an SD card reader, and use the VS player or EZVIZ MP4 player to view the recordings.

Click here to download the VS player and here to download the EZVIZ MP4 player.

Involved model:C6P/C4S/C2C/C6T/C6C/C3C/C6B/C3A/DB1/C8PF/C3X/C3WN/C3N

EZVIZ Cameras have the option of setting a schedule for alarm notification – this schedule will determine when you want to receive notifications and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task

1. Log into your EZVIZ app

2. Enter device settings > Alarm Notification

3. Enter Set Notification Schedule > tap Add time to add a time segment, repeat the process for all the days you want the schedule to operate

4. Use the check mark on the top right corner to save the schedule

For the settings of the time segment, please note the system is in military time, users cannot overlap the 0:00 mark. For next-day settings, please set 2 different time periods. For example, setting a schedule from 10:00 pm – 8:00 am(Monday – Tuesday), configure the notification schedule settings as thus; Monday 22:00 – Monday 23:59 | Tuesday 0:00 – Tuesday 08:00) Or, tap Repeat and select the day you want to repeat. 

5. Once you have completed the scheduling process, exit that page and turn on the notification schedule switch.

Note: You do not have to turn on the main switch for the alarm notification when the system gets to the time segment set. The Alarm notification switch will be enabled and your scheduling will take effect.

Involved model:BC1C/BC1/BM1/BC2/H8c/HB8/EB8/H8/CB3/EB3/CB1

EZVIZ Cameras have the option of setting a schedule for alarm notification – this schedule will determine when you want to receive push notifications to your phone and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task

1. Log into your EZVIZ app

2. Enter device settings > Notification

3. Enable Receive Device Message > EZVIZ App Notification

4. Tap Notification Schedule

5. Tap Customized schedule and then Add Schedule(s) to add a time segment, repeat the process for all the days you want the schedule to operate

6. Tap Save on the top right corner to save the schedule 

Note: You do not have to turn on the main switch for the alarm notification when the system gets to the time segment set, the Alarm notification switch will be enabled and your scheduling will take effect.

Compatibility List for DB1 & DB1C Chime

1. Digital Chime

2. Mechanical Chime

Notes: Please use EZVIZ App to select Chime Type during DB1 & DB1C setup.

1. Connect your phone to Wi-Fi or a 4G data plan. 

2. Download and install the EZVIZ International app by searching for "EZVIZ" in the App Store (iOS version) and Google Play Store (Android version). 

3. Open the EZVIZ mobile app, and register for an EZVIZ user account by tapping "Create New Account" or log in to an existing account.

Step 1: Log in to your EZVIZ account, tap your profile photo on the top left 

Step 2: Enter My Album 

Step 3: Tap Edit on the top right corner 

Step 4: Then select the files you would like to delete and tap Delete  

Alternatively, when you play each file, you would also be able to see the delete icon. 

1. Download the EZVIZ APP from the APP Store (IOS) or Google Play (Android) on your phone

2. Open the EZVIZ APP and tap Create New Account

3. Select your region on the top right side, enter your phone number or email address and set your account password, agree to the Terms of service, then tap Continue

4. Verify Account by entering the code in the picture and tap Apply

5. Enter the code sent to your registered email or phone number, the registration is complete and we highly recommend you link your phone number/email as well.

If you see "Unable to join network EZVIZ_SN" (the SN of your EZVIZ camera) or if you cannot connect to the Device AP during network configuration, we suggest you reset your camera by pressing the reset button for 4-5 seconds and restart the setup procedure.

Before doing so, please make sure that

1. Make sure that you have turned off the cellular data on your phone.

2. Make sure your device is in configuration mode. You can easily tell if the camera is ready by checking if the indicator light flashes blue quickly.

3. When configuring the network, make sure that your EZVIZ device is close to your Wi-Fi router. We recommend that you keep the distance less than 1.5 meters.

If the problem persists, please try the following method:

1. Please check if you can find a Wi-Fi starting with EZVIZ_XXXXXX (the SN of your EZVIZ camera) in the Wi-Fi list of your phone;

2. If yes, please check if you can connect it manually. The password for the device Wi-Fi should be "EZVIZ_verification code" (a 6-digit capital letter code that you can find on the device label). If you're having trouble locating the device verification code, please refer to: Where to find the EZVIZ device verification code？

3. After the connection, go back to the EZVIZ app to complete the network configuration.

If the issue remains unresolved, please contact the “EZVIZ support team” for further assistance.

If your camera goes offline frequently, below are some troubleshooting steps to resolve the issue for you:

Step 1: Ensure both the firmware and EZVIZ app are running on the latest version.

Step 2: Ensure that your Wi-Fi network signal is good. You can check the signal by connecting your phone to the same WiFi your camera connects to, entering More page > Settings > Device Network Tools > Check WiFi signal.

Step 3: If not good, you can try to move the camera closer to your router, avoid obstacles and interference such as wall, elevator, microwave, washing machines, and Bluetooth devices. 

Step 4: If your WiFi router has an adjustable antenna, try pointing it in various directions.

Step 5: Try to change the Wi-Fi channel to a less crowded one.

Step 6: If possible, disconnect some devices you seldom use from your router.

Step 7: If your camera supports Ethernet cable, you can also try to connect it using a cable.

Step 8: If you have two EZVIZ devices and the other one is working fine, you can also try to switch the locations to further determine the issue.

1. Log into your EZVIZ account on the EZVIZ mobile APP.

2. Reset your camera by pressing the reset button for about 10-15 seconds, for some cameras you will hear the voice of "Reset successfully". Then wait for about 1 minute or a few seconds, when you see the indicator light change into red-blue flashing alternately or blue light flashing fast (for some cameras, there is no light change for your reference).

3. Connect your phone to 2.4G wifi only, then tap the "+" button on the home page to scan the QR code which is on the label of the device. You can find a label on the back or bottom of the device. 

4. Then follow the instructions on the APP to connect the device to your wifi.

5. After adding the device to your account, you will be able to view your camera(s).

*Please note that one device is only allowed to be added under one account. Please make sure the device has been deleted from another account before you add it.

If you can check alarm notifications on the Event page of the EZVIZ APP but cannot receive push notifications in the background, we recommend using the "Push Self-Check" feature in the EZVIZ APP to assess the situation. To locate it, please open the EZVIZ app, tap "Library" or "Event" at the bottom, access the Settings in the top right corner of the "Library" or "Event" page, select "Push Notification Settings," and choose "Push Self-Check."

Alternatively, below are some detailed troubleshooting steps to resolve the issue for you:

1. Please disable and re-enable the Alarm Notification feature in the EZVIZ APP.

You can enter the Device Settings page > Alarm Notification or the Device Settings page > Notification > (App-side) Receive Device Message > EZVIZ App Notification to do so.

2. Delete any notification schedules you have set before and also make sure that the Notification Schedule button is off.

On the Alarm Notification page, you can tap "Set Notification Schedule” and delete your schedules, then disable the Notification Schedule button. Alternatively, on the Notification page, tap Notification Schedule, enter Customized schedule and clear all the time periods you have set, then go back to select the All time option.

3. Make sure that the "Do Not Disturb" button is turned off on the Event page in the EZVIZ app.

4. If you are still unable to receive push notifications, please check that the push notification permissions for the EZVIZ app are enabled on your mobile device as below:

1) For IOS mobile devices, enter the Settings page of your phone > EZVIZ APP > Notifications > Allow Notifications.

2) For Android mobile devices, enter the Settings page of your phone > APPs > EZVIZ APP. Enable "Appear on top" first, then enter "Notifications" and enable "Show notifications". After that, if you still have other categories, click on all the options in turn, and make sure that the "Show notifications", "Show as pop-up” and "Ignore Do not disturb” features are enabled under each option.

5. There are a few other settings on your phone that you will need to pay attention to as well:

1) Make sure that the EZVIZ app is not blocked if you have anti-virus software stalled on your mobile phone.

2) For IOS mobile devices (above 15), make sure your device is not in Do Not Disturb or Focus mode.

3) For Android devices, make sure that battery optimization for the EZVIZ app is turned off in your phone settings. You may check this by going to phone Settings> Device maintenance > BATTERY > BATTERY Usage > Optimize battery usage > Apps not optimized > All app > turning off EZVIZ switch.  

*(Please note that the interface of your phone settings may vary depending on the phone model and version. You may also click here to check the video instructions for reference.)

Step 1: On the login page, input the registered email address or phone number (with the country code) and the correct password 

Step 2: Tap Sign In to continue 

Note: 

If prompted Account username or password error/Login failed, please check: 

1 whether the region is correct (in Other Login Methods > Select Region) and whether the account information you input is valid. 

2 please confirm the password again or if you forget it, you may tap Forgot Password? on the login page to reset it.  

If you want to connect without a network, please follow the steps below:

1. Power on your camera, and make the camera stay WiFi configuration status. For EZVIZ camera, it will enter the WiFi configuration status when the indicator light is red/blue or blue flashing quickly after you power on/reset it.

2. Power on the NVR, then go to the monitor >> right click the mouse to enter Menu >> enter the “Camera Management” >> click “Search” to find the camera you want to add >> click “Add”. After that, the camera will be linked to the X5C and connect X5C’s WiFi, so even if you don’t connect the X5C to the network, you can also view the camera under the LAN on the monitor.

If you want to connect with the network, please follow the steps below:

Method 1:

1. Power on your camera, and make the camera stay WiFi configuration status. For EZVIZ camera, it will enter the WiFi configuration status when the indicator light is red/blue or blue flashing quickly after you power on/reset it.

2. Power on the NVR, then go to the monitor >> right click the mouse to enter Menu >> enter the “Camera Management” >> click “Search” to find the camera you want to add >> click “Add”. After that, the camera will be linked to the X5C.

3. Go to the EZVIZ APP > click on the “plus” tab to add a device > scan the QR code shown on the screen or device label. Follow the wizard on your mobile device and complete the setup.

Method 2(only for EZVIZ camera):

1. Put camera and NVR under the same LAN. Add EZVIZ camera to EZVIZ APP.

2. Add X5C to the EZVIZ APP >> Click model name/SN number to enter the camera link page >> Click “Add a Camera” button and then “Link” button to link camera under the same account and same LAN. Follow the wizard on your mobile device and complete the setup.

Regarding this, please try the followings and see whether the issue would be resolved:

1. Make sure the volume of your phone itself is turned up and on the system settings of your phone, the notification sound of the EZVIZ app is allowed.

2. Make sure the Message Notification Tone on the EZVIZ app (Events page > Tap the top right corner > Push Notification Settings > Notification Sound) is not muted.

3. Make sure your phone is not in Do Not Disturb or Focus mode or Silent mode.

4. Turn off battery optimization as battery saver mode may limit some activities to conserve battery life and thus causing this issue.

After the installation of all cameras, please continue with the following steps to set up your device: 
1.Check your firewall settings or network configurations to prevent any restrictions
2.Connect the DVR/NVR to a router using the Ethernet cable
3.Connect your DVR/NVR to a power source
4.Setup your DVR/NVR using a local monitor
5.Follow the wizard on the local monitor, create a new device password and complete the setup
6.When prompted, log into the EZVIZ app > click on the “plus” tab to add a device > scan the QR code shown on the screen.
If prompted for a password/verification code, input the device password you created for the device during the initial setup. Follow the wizard on your mobile device and complete the setup.

If the APP prompts "Account username or password error" when you try to log into your account, below are some steps to resolve the issue for you:

Step 1. Please make sure your account information and region are correct.

Step 2. If correct, please ensure you input the correct account password and please be reminded that the password is case-sensitive.

Step 3. Alternatively, you may tap on “Forgot password" on the login page and follow the instructions on the APP to reset a new password and re-sign into your account.

If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com

If you have installed an SD card, but the camera is not recording to it, below are some troubleshooting steps to resolve the issue for you:

1. Try to test by enabling “Alarm Notification” or “Notification” in camera Settings, waving your hand in front of the camera lens until you receive the alarm notification, and then checking whether you could play back the footage to further determine the issue.

2. If no recordings, ensure both the firmware and EZVIZ app are running on the latest version.

3. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. (We do recommend you to click https://support.ezviz.com/faq/264 to check the compatibility of your SD card first.)

4. Ensure the installation orientation of the SD card is correct

5. Ensure the SD card is initialized on EZVIZ app before using and the status should be Initialized or Normal. You can check the status in camera settings>Storage Status>Memory Card or camera settings>Record List>Memory Card. If the status shows abnormal or uninitialized, try to format it again through EZVIZ app. (Before formatting, do remember to back up important files.)

6. To further rule out the card issue, you may try to test with a different SD card or install the card in question on a different EZVIZ device.

7. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.

If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com or the online chat at the bottom corner. Our team love to help!

EZVIZ offers a wide range of smart home products for various application scenarios on the global market. Due to the variety of product functions, use cases and target markets, the EOL policy may vary for the reasons mentioned. We strictly adhere to applicable local laws and regulations regarding product EOL policies and make the necessary adjustments to ensure reasonable and responsible use of our products.

To ensure that our users are better informed about the product life cycle with the expected firmware maintenance time, we regularly update this page with information about the latest supported firmware versions of our models. Please note that the list includes both EOL products and currently active products with an expected EOL date.

● About EZVIZ’s EOL (End-Of-Life) products: It means that EZVIZ no longer maintain any firmware updates (including security updates) for them, and may no longer respond to security vulnerability reports for such products either.

● About product usage according to the EOL dates: Discontinuation of firmware updates does not mean that the basic features of the product are no longer available, unless otherwise specified. For example, the product can still be connected to the EZVIZ App for use, while the performance of certain functions failed to update may be affected. Meanwhile, EZVIZ will continue to provide after-sales service for any hardware issues with the product as long as it is still supported by the warranty policy.

This page will be updated on a regular basis. Please keep an eye on the changes to obtain the latest list. If you have any questions, please feel free to contact us at www.ezviz.com/page/contact-us.

● List of Products with Expected EOL Dates (only partial products included)

EZVIZ develops and applies new technologies to improve product performance and enhance user experience, while ensuring that our practices responsibly and actively contribute to building a safer, better IoT space. With day-to-day persistence and step-by-step progress, EZVIZ continues to improve and go beyond the industry’s requirements for security and reliability.

As smart home technologies evolve and people’s urge for innovations increases, EZVIZ has been moving fast to expand its product portfolio with competitive offerings to meet both market expectations and user demands. To date, a variety of EZVIZ products – including smart home cameras, video doorbells, smart locks, and vacuum cleaners – are equipped with or on the way to integrate AI-powered features to provide advanced smart capabilities, via local AI chips or cloud-assisted technology. These AI features are enabled by secure, productive processing to detect important activities, provide automatic operation, and offer greater convenience. Moreover, users are given options to control and manage the operation of AI features with flexible settings and privacy features in every of them.

The AI technology that we have employed >

- Our AI technology is focused on enhancing the functionality and user experience of our smart home products, always operating within precisely scoped application fields and predefined scenario frameworks.

- Our AI technology, as well as the infrastructure for it such as the cloud platform, are self-developed by EZVIZ’s in-house teams. Although we could adopt some open-source models in the initial stage or may use third-party resources, our AI technology and the relating infrastructure are always designed, managed, and controlled by EZVIZ itself, to ensure that they always and completely align with our principles and practices.

- We firmly believe that the AI technology is just a tool, and users are the only ones who decide whether and how to use this tool. We provide setting options for AI-powered features, allowing users to freely and easily set the usage plan according to their own situation.

- Although some of our AI technologies may involve personal data processing, it is also very common that such use does not involve user’s personal data, such as detection features based on the general shapes of humans, pets and objects. At the same time, most of our AI technologies only run locally on the device, greatly eliminating the possibility of personal data security risks at the initial source.

- Even for AI algorithms that involve cloud-based capabilities, their operation process is strictly defined and firmly controlled -- the users are the only ones who have control over the input and output data of the AI; generally, the input data are those captured by the user’s devices, and the output data are only accessible to the users themselves (and the ones authorized by the users, if any).

- We have never and will not use any data contributed by the users for the purposes without or beyond the user’s authorization. Meanwhile, at EZVIZ, it is strictly prohibited to access user data solely for the purpose of algorithm training.

- We have never been and will never be involved in any business that is unlawful or ethically flawed according to common sense, including but not limited to, the prohibited AI practices under the EU’s AI Act, the fully automated decision-making defined by the EU’s GDPR, and so on.

The principles and rules that we follow to use AI >

- Legal & Ethical Practices: We strictly comply with all applicable laws and regulations, and adhere to widely accepted ethical principles of science and technology.

- Self-controllability: We insist on researching and developing AI technology by ourselves to ensure full-process and completely control.

l   Business Necessity: We only use AI when it is clearly necessary to achieve the business purposes that are reasonable and user-friendly.

- Minimal adverseness: We try our best to minimize data involvement and environmental influence.

- Transparency: We disclose our policies and applications to the public through various channels, and conduct user experience research regularly and productively.

- Accountability: We are open to receive supervision from users and the public via email, phone, or other communication channels, with efficient internal mechanisms in place to provide timely responses and continuously improve our practices.

How we conduct AI-related business >

- Clearly define the business purposes (what kind of capability to develop on which/what product) and identify the responsible business owner;

- Thoroughly compare and evaluate the possible ways to achieve the defined purpose from the technical perspective, including the option of device-local or cloud-supported solutions, the type of needed data and their processing, and the verification methods to ensure accuracy and security of the output results;

- Widely consult with relevant professional departments to obtain non- technical input, including but not limited to the Data Protection Officer, Legal and Compliance Department; then carry out the targeted evaluation work, such as the Data Protection Impact Assessment (DPIA), scientific and technological ethical review;

- inalize the business plan based on the assessment of all relevant parties, which should especially pay attention to: Confirming the legal basis for data processing; Practicing privacy protection by implementing “Privacy by Design” and “Privacy by Default”; Building the systematic methods and measures for data security; Establishing ways to safeguard data subjects’ rights and interests;

- Formulate internal management standards to appropriately limit staff activities throughout the design, development and operational management process, develop appropriate access controls, and provide sufficient training and guidance;

- Carry out extensive testing and effective audits to ensure that the actual business activities are fully in line with the purpose for which they were designed, and, in particular, that they do not involve additional data processing beyond the defined scope;

- Closely monitor developments and changes of the relevant factors, including self-checking the laws and regulations, understanding the impact and risks associated with the latest technologies and solutions, and assessing the need to update and improve policies and practices.

How users can manage and control AI features >

For most of the AI-powered features, EZVIZ has developed flexible settings via the EZVIZ App, so that users can choose to enable or disable them at any time via their mobile devices for each applicable product model.

For most activity detection features, users also have the option to adjust the detection sensitivity and customize the detection areas according to their needs. In addition, EZVIZ has introduced many privacy-enhancing features such as the sleep mode, privacy shutter, and no-filming privacy zones, to help users avoid unnecessary or inappropriate detection activities and related video recording.

For more information about EZVIZ’s practices on data security and privacy protection, you can visit the EZVIZ Trust Center.

A quick guide to the AI capabilities that we offer >

*The list may not include all AI features EZVIZ offers as it is subject to change when the EZVIZ products and services are updated.

* Please be aware of the fact and associated risks that the AI technology explained is subject to continuous improvement, and its actual operation may result in inaccuracies. We strongly recommend that you do not rely unconditionally on the AI technology, but rather develop your own method to use it appropriately in different situations.

Currently, the AI capabilities in EZVIZ products are primarily focused on the following areas: enhancing home security, facilitating home routines, and automating preset tasks for a better user experience.

The AI algorithms listed are some typical examples. Their use does not involve the collection or processing of specific data such as specific facial features, physical characteristics, verbal content, etc. Meanwhile, although the EZVIZ products that use these algorithms are produced by us, EZVIZ will NEVER participate in the processing of data resulting from the running of the algorithm, unless it is specifically agreed by the user and is necessary to provide the service specified by the user.

If you see the "Incorrect device Wi-Fi password" prompt when you connect to the device Wi-Fi during network setup, please follow these steps to see if they help:

1. go to your phone settings and find Wi-Fi settings.

2. locate the device Wi-Fi which is named EZVIZ_SN (the SN of your camera, for example, EZVIZ_D12345678).

3. forget or delete the device Wi-Fi from your Wi-iFi list and then reconnect it by manually inputting the password, which is EZVIZ_verification code (for example, if the 6 capital letters verification code on the device label is ABCDEF, the password should be EZVIZ_ABCDEF).

4. after connection, go back to the EZVIZ app to retry.

RS2 can save up to 4 floor maps. Each map can support up to 500 square meters.

First use of multi layer map cleaning:

1. Place the Robot: For the first use, if you want to clean a certain floor, please move the RS2 and docking station to the corresponding floor;

2. Click [Start] to begin the cleaning task, and RS2 will automatically draw a new map.

Daily use of multi floor cleaning:

1. Place the Robot: After saving a floor map, please first move the RS2 and docking station to the corresponding floor;

2. Start cleaning: RS2 will automatically adapt to the corresponding floor map, just enable cleaning directly.

Please follow the steps below:

1. Log in to your EZVIZ account.

2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

3. Turn on the Alarm Notification button, then you will be able to receive the messages when motion detection is triggered.

4. For some other models, you need to enter Notification on the Settings page, enable Receive Device Message and EZVIZ App Notification.  

5. With Alarm Notification or Notification enabled, you can find alarm messages on the Event page of the EZVIZ App.

6. In the meanwhile, make sure the EZVIZ App has been allowed to access the Notification by Phone System.

Note: Turning off notifications doesn’t turn off Event Recording. The Event video will continue to be recorded.

If the issue remains unresolved, please contact the "EZVIZ support team" for further assistance.

Related Articles:

What to do if alarm notification is not pushed in APP?  

The following models support direct download of videos stored on an SD card by the EZVIZ App. Please make sure you have the latest version of the EZVIZ App and device firmware.

If you are using a wired connection, please follow as below：

1.Connect the LAN interface of NVR to that of router using Ethernet cable 
2.Connect the camera to the same router or NVR’s WiFi
3.Power on the NVR and connect it to a local monitor using VGA or HDMI cable
4.Follow the wizard on the local monitor, create a new device password and complete the setup
5.Make sure “Wired Internet Mode” is selected in Configuration - Network - General - Selection of Network Mode
6.Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras
7.Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label
 

If you are using a 5GHz WiFi connection, please follow as below：

1.Connect the camera to the same router or NVR’s WiFi
2.Power on the NVR and connect it to a local monitor using VGA or HDMI cable
3.Follow the wizard on the local monitor, create a new device password and complete the setup
4.Make sure “5G Uplink Mode” is selected in Configuration - Network - General - Selection of Network Mode
5.Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras
6.Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left

Step 2: Tap CloudPlay

Step 3: Tap the three-dot icon on the top right

Step 4: Then tap CloudPlay Subscriptions and you would be able to see all the payment history of CloudPlay under this account

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the "Account" button in the lower right corner.

Step 2: Tap "Settings".

Step 3: Tap "General Settings".

Step 3: Tap "Language".

Step 4: Select the language you would like to set and tap "Save" to complete the settings.

Note: The interface of the application may be different depending on the version update.

Please follow the steps below:

Step 1: From the "Events" Page, tap the upper right corner

Step 2: Tap "Push Notification Settings".

Step 3: Tap "Email Alerts".

Step 4: Select the devices you would like to receive notifications for and tap "Save".

Note: If your account is not linked to an email address, please link an email address first. then select the devices for which you would like to receive notifications and tap "Save", the linked email address would be able to receive the notifications.

The latest EZVIZ app is compatible with iOS 11.0 or later, and Android 6.0 or later.

1) Go to the App store on your iPad.

2) Type EZVIZ HD in the search bar.

3) Click on "GET", download and start enjoying those beautiful moments you love.

Please follow the below steps to add your device:

1. Please ensure your NVR is online.

2. Then scan the QR code on the white sticker at the bottom of the NVR box and you should be able to add your device.

If prompted for a password during adding, please kindly note that the password would be the verification code that you could find on the white sticker of the NVR box.

If prompted for an encryption password when viewing a camera, please kindly note that the password would either be the login password you created for the NVR during the initial setup (if your cameras are set up by adding to NVR directly) or the verification code you could find on the white sticker of each camera you have (if your cameras are set up via EZVIZ app).

All CloudPlay videos support quickplay at 1X, 4X, 8X, 16X and 32X speed.

However, if you use a Micro SD card as the storage medium, please note that only some EZVIZ cameras support quickplay on MicroSD card video in 1X, 4X, 8X, and 16X speed. If your device does not support this feature, you can connect your camera and mobile phone under the same router, then on the EZVIZ APP, go to LAN Live View>Tap Start Scanning>View video by Fast Play. For more detailed information, please contact the EZVIZ support team at support@ezviz.com.

If you are unable to cancel the CloudPlay subscription on your own by going to the camera Settings > Cloud Storage > Subscription Management > Cancel Subscription on the EZVIZ APP, in order to provide the cancellation service, we would like to ask you to provide the following information by contacting EZVIZ at rma.glb@ezviz.com:

- The 9-digit SN of your EZVIZ camera

- The email address you used to subscribe to cloud storage or receive the CloudPlay receipt

- A screenshot of the subscription confirmation email

- Apply reason

Also, please note that when canceling the subscription:

1. There are no refund/pro-rated dates.

2. The recording plan will expire at the end of the subscription period.

Please follow the steps below:

1. Reset the camera by pressing the Reset button for 4-5 seconds.

2. Connect the camera to the LAN port of your router using the Ethernet cable.

*When the LED indicator turns slow-flashing blue, it indicates that the camera is connected to the router.

3. Log in to your account using the EZVIZ app.

4. On the Home screen, tap the“+” on the upper-right corner to go to the Scan QR Code interface.

5. Scan the QR code on the sticker of the camera.

6. Follow the EZVIZ app wizard to add the camera to your EZVIZ app account.

Please follow the steps below:

Step 1: Sign in to your EZVIZ account and tap the profile icon in the top left corner. 

Step 2: From the menu, choose Settings.

Step 3: Tap General Settings.

Step 4: Tap Dark Mode.

Step 5: Within the Dark Mode settings, select the Dark Mode option. Afterward, simply exit the page, and your preferences will be saved automatically. 

Note: Enabling Dark Mode in the EZVIZ app will only affect the app's appearance. If you select "Auto", the app will adapt to your phone's system-wide settings.

Please follow the steps below:

Step 1: From the "Events" Page, tap the upper right corner

Step 2: Tap "Push Notification Settings".

Step 3: Then tap "Notification Sound" and select the tone you would like to set for each type of event.

Please follow the below steps to set up your X5S-4P, X5S-8P:

1. Connect the LAN interface of NVR to that of router using Ethernet cable.

2. For POE cameras, connect the camera to the POE port of NVR.

3. For IP cameras, connect the camera to the same router.

4. Connect the mouse to the USB interface of NVR and connect the NVR to a local monitor using a VGA or HDMI cable.

5. Connect the NVR to a power source and turn on the power switch.

6. Follow the wizard on the local monitor, create a new device password, and complete the setup.

7. Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras.

8. Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label.

Please follow the steps below:

1. From the Home Page, tap the plus icon on the top right.

2. Tap Create New Space.

3. At the bottom, tap Create New Space again.

4. Custom space name or select one existing name.

5. Select the devices you would like to add in the space and click Done to complete the settings.

Note: you can edit the space at any time by tapping the Edit button beside the space name.

Please follow the instructions below to set up your X5S-16L2:

1. Connect the LAN interface of NVR to that of the router using an Ethernet cable.
2. Connect the camera to the same router.
3. Connect the mouse to the USB interface of the NVR and connect the NVR to a local monitor using a VGA or HDMI cable.
4. Connect the NVR to a power source and turn on the power switch.
5. Follow the wizard on the local monitor, create a new device password, and complete the setup.
6.Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras.
7. If you intend to add 24*2MP cameras, please do remember to set 24-Channel Mode in “Menu” >> “Configuration” >> “General” >> “Enable 24-Channel Mode”.
8. Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label.

For best performance, you may follow the below to place your solar panel:

1. Please do not place the solar panel under shades and ensure it gets the most sunlight.

2. Please do not place the solar panel completely parallel to the ground to avoid dust or other dirt.

3. The solar panel should be tilted to receive maximum solar radiation and the recommended tilt angle is 25°-40°.

If you encounter an error prompt of "The Solar Panel with Battery Storage" is "Not connected", please note that the interface for linking the solar panel with battery storage is designed for different models: the PBC12 and PBC24 solar panels.

Solar panel models C, D, E, and F, as well as models PSP5 and PSP8, cannot be added to the EZVIZ app and do not need to be added. You can tell when the cameras are charging with the solar panel by checking the sun-like icon in Settings > Battery on the EZVIZ mobile app.

If you still have further concerns, please contact the EZVIZ support team for further assistance.

Related Articles:

What to do if my EZVIZ camera cannot be charged

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the "Account" button in the lower right corner.

Step 2: Tap "Settings".

Step 3: Tap "General Settings".

Step 4: Tap "Device Auto Upgrade".  

Step 5: Use the toggle button to enable or disable the "Device Auto Upgrade" and choose a convenient time period.

Note: The interface of the application may be different depending on the version update

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the "Account” button in the lower right corner.

Step 2: Tap "Settings”.

Step 3: Tap "General Settings".

Step 4: Tap "Storage".  

Step 5: Then tap "Clear" to clear the cache.

Please follow the steps below:

1. Connect your phone to a Wi-Fi network (the device only supports 2.4G Wi-Fi network);

2. Download and install the "EZVIZ" App, and complete user registration according to the prompts;

3. Press and hold the power button of RS2 for 4s until it is turned on;

4. Select Add Device to enter the scan QR code interface;

5. Scan the QR code on the body of RS2 and complete the network configuration and addition of the device according to the interface prompts.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left. 

Step 2: Tap Settings. 

Step 3: Tap General Settings.

Step 4: Tap Storage and then you will be able to see the storage EZVIZ app used.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, and tap one camera to enter the live view page.

Step 2: Tap the full-screen icon in the bottom right corner of the screen and you will be able to watch the live stream or playback in full-screen mode.

Step 3: To exit full-screen mode, tap the “<” icon at the top left of the screen.

Map creation can be initiated from the EZVIZ app. By using d-TOF laser radar, the mapping accuracy can reach 15mm.

If you need to export some clips on your monitor, please follow the steps below:

1. Log into your NVR monitor.

2. Connect your external USB storage device to your NVR’s USB port.

3. Right-click your mouse to enter the Main Menu > Export > Normal > Export.

4. Select the video(s) you want to export, select the time and date you wish to export, and click on the “Export” tab at the bottom of the page, select the destination location on your USB External Storage device and complete the process.

If you need to export some clips remotely on your mobile phone:

Unfortunately, the EZVIZ mobile app does not support selecting and downloading clips directly, so you may export on the monitor or you may manually record the clips you would like on the EZVIZ app to export by following the steps below:

1. Log into your EZVIZ account and tap on the device cover picture to go to the Live View page.

2. From the Live View tap on the "Record" icon and the recording will start, tap on the icon to stop the recording.

3. Go back to the Home page, then from the top left corner tap on the "Profile" icon, then tap on "My Album".

4. Locate the video you just recorded and save it to your mobile device.

If you need to export some clips on your monitor, please follow the steps below to export recordings:

1. Log into your DVR/NVR monitor.

2. Connect your external USB storage device to your DVR/NVR’s USB port.

3. From the top menu, Click on “Device Management”.

5. From the menu on the left, Click on “Advanced Settings”-- “Export”.

6. Select the video(s) you want to export, select the time and date you wish to export and click on the “Export” tab on the bottom of the page, select the destination location on your USB External Storage device and complete the process.

If you need to export some clips remotely on your mobile phone:

Unfortunately, the EZVIZ mobile app does not support selecting and downloading clips directly, so you may export on the monitor or you may manually record the clips you would like on the EZVIZ app to export by following the steps below:

1. Log into your EZVIZ account and tap on the device cover picture to go to the Live View page.

2. From the Live View tap on the "Record" icon and the recording will start, tap on the icon to stop the recording.

3. Go back to the Home page, then from the top left corner tap on the "Profile" icon, then tap on "My Album".

4. Locate the video you just recorded and save it to your mobile device.

EZVIZ Cameras have the option of setting a schedule for alarm notification pushes – this schedule will determine when you want to receive push notifications and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task:

 (* The interface of the application may be different depending on the version update and the device model.)

1. Log in to your EZVIZ app.

2. Go to device settings > Message Notification > enable Receive Device Message, please ensure this button is on all the time, otherwise, you will not receive the notifications at all.

3. Go to Notification Schedule > Customized Schedule > Add Schedule to add a time segment, repeat the process for all the days you want the schedule to operate.

4. Tap Save on the top right corner to save the schedule.

5. Once you have completed the scheduling process, exit that page and turn off the main switch for EZVIZ APP Notification and the schedule will take effect next time segment you set.

Please follow the steps below:

1. On the EZVIZ APP, tap the three-dot icon next to your camera name from the Home page to enter the Device Settings page.

2. Scroll down and tap "Auto Tracking" or "PTZ Settings", depending on your device model.

3. Enable or disable "Human Tracking", "Motion Tracking", or "Auto Zoom Tracking" depending on your device model.

EZVIZ Cameras have the option of setting a schedule for device alarm notifications – this schedule will determine when you want to receive notifications and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task:

(* The interface of the application may be different depending on the version update and the device model.)

1. Log in to your EZVIZ app.

2. Go to "device settings > Message Notification > enable Receive Device Message".

3. Tap "Device Reminder Plan" and add a time segment, repeat the process for all the days you want the schedule to operate.

4. Tap "Save" on the top right corner to save the schedule.

5. Once you have completed the scheduling process, exit that page and turn off the main switch for "Receive Device Message" and the schedule will take effect next time segment you set.

Then you will receive the events on the "Events" page. If you want to receive the notifications pushed to your phone as well, turn on the "EZVIZ APP Notification" switch.

Yes, the maps in the EZVIZ app be regionally segmented or merged.

No, the smart video doorphone does not support RTSP or ONVIF. For optimal control and operation of the device, we recommend using the EZVIZ App.

To access the EZVIZ device settings page, you have two options:

1. From the Main Screen of the EZVIZ APP:

   - Step 1: On the Home Page, tap the three-dot icon next to your camera name or serial number.

   - Step 2: Tap "Device Settings" to enter the Settings page.

2. From the Live View Page of Your EZVIZ Device:

   - Simply click the gear-like icon located in the top right corner of the live view page to access the Device Settings.

If you have any further questions or need assistance, feel free to contact the EZVIZ Support Team!

Please follow the steps below:

1. The App shows that the Robot is offline, but the device's WiFi indicator light remains on:

a. Log out of the App and log in again.

b. Reconnect the cellphone network (Wi-Fi or mobile network).

c. Restart the router.

2. The App shows that the Robot is offline and the Wi-Fi indicator light is always flashing:

a. Confirm whether the Robot is in a position where the Wi-Fi signal is weak.

b. Confirm whether the name or password of the Wi-Fi has been changed. If so, please reconfigure the network.

c. Please turn off the power supply of the Robot and restart it. After starting, please observe whether the Wi-Fi indicator light remains on. If it remains on, refresh the App to see if the Robot is online. If it flashes, it is recommended to restart the router. After the phone is connected to the network normally, open the App to check whether the Robot is online. If it still shows offline status, please reconfigure the network.

3. The Wi-Fi indicator light suddenly goes out in a daily state:

a. Check whether the Robot power supply is turned on.

b. In the power-on state, shortly press the reset button and observe the display status of the Wi-Fi light.

If you continue to encounter issues or have any further concerns, please don't hesitate to reach out to our customer support for further assistance.

If you are experiencing issues with opening or closing the gate using the EZVIZ app or the indoor monitor—such as the mechanism attempting to close but then automatically reopening, or the gate opening and closing on its own—please follow the steps below:

1. Ensure that both the monitor and the doorbell have the latest firmware versions. You can check this by going to the "Settings" of each device separately in the EZVIZ mobile app, then navigating to "Device Information > Device Version".

2. On the monitor, go to "Settings > Screen and Image" and then adjust the "Gate-opening Command Time" to 3s, 2s, 1s, 0.3s, and 0.1s, respectively, to see if this resolves the issue.

If the problem persists, please reach out to our support team at support@ezviz.com and provide the following information:

   - The serial numbers of the indoor panel and the outdoor intercom (doorbell).

   - A photo of the gate motor nameplate.

   - A photo of the current wiring setup.

   - A video demonstrating the issue.

   - The e-manual of your gate motor.

By following these steps, we hope to help you resolve the issue with your gate.

Please note that for security reasons, it is sometimes necessary to reactivate the device before using it. Please follow the App Wizard or the steps below to reactivate your camera:

1. Tap “Activate device”.

2. Unplug the Ethernet cable or power cable and tick “The device is offline”, then tap “Next Step”.

3. Wait for the end of the offline detection process, and if successful, the page will jump to the “Take the device online” page.

4. Reconnect the Ethernet cable or power cable back and tick “The device is online”, then tap “Start Activate”.

5. Wait for the result of the activation, and if successful, you can then try to add your camera.

If you set up EZVIZ security cameras or smart entry devices to keep an eye on your home but are concerned about potential privacy issues with your neighbors, drawing a privacy area can help you exclude areas you don’t want to include in your field of view.

These areas will be excluded when you view live or recorded footage. You can create up to four privacy areas for each EZVIZ device in your possession. If you prefer not to capture audio, you can disable the audio feature, which will ensure that your videos are completely silent.

Create, edit, or delete Privacy Areas

To create, edit, or delete Privacy Areas, please follow the steps below in the EZVIZ app:

1. From Home Page, tap the three-dot icon next to the device’s name or SN to enter the “Device Settings” page.

2. Scroll down to find “Privacy Settings”. Then tap “Customize the privacy area” and enter it. For some specific models, you can find “Customize the privacy area” directly at the bottom after you enter the Device Settings page.

3. Tap “Add an area”. Then you can tap the area to move it and drag the bottom right corner to modify the size.

4. Then click “Save” on the top right corner to complete the settings.

5. To edit an area, tap the area you would like to edit, then you can move it or drag the bottom right corner to modify the size. Then click “Save” on the top right corner.

6. To delete an area, tap the area you would like to delete and click “Delete the area”. Then click Yes to complete the settings.

Notes for Privacy Areas

1. The Privacy Area is NOT supported by all EZVIZ devices. You may review the detailed description on the product details page or contact our support team for more information.  

2. Once configured, the masked area will be shown in both live view and recordings.

3. If your device position moves, the privacy areas will change, potentially no longer covering the intended zones.

*Related  Articles:

How to enable or disable device audio?

Regarding this issue, please try the following troubleshooting steps:

- Ensure that the power source is functioning properly.

- Examine the charging contacts on both the robot and the charging dock. Make sure they are clean and free from dust or dirt. If you notice any debris, use a damp cloth or wet wipes to clean the contacts before attempting to charge again.

- Please turn off the Charging in off-peak time feature on the EZVIZ APP by going to the Device Settings page>More>Charging in off-peak time.

After performing these checks, see if the charging issue is resolved. If you continue to experience problems, please reach out to our support team at cleaning.eu@ezviz.com for further assistance.

Please follow the steps below:

1. Tap the chime card on the Home page of the EZVIZ APP.

2. Tap the doorbell card here and select "Speaker details."

3. Tap on "Reminder sound of the speaker" to choose the preferred sound.